Will my T&F account number change?

Yes, you will be automatically assigned a new account number for use with Hachette (HHC). You will be informed of this ahead of the change in distribution. In most cases, for customers already ordering other publishers via Hachette (HHC), the account number will be the same.

I am a T&F account holder that has different delivery and invoice addresses. Will I receive a new account number for each invoice and delivery address?

Yes, you will receive a new Hachette account number for each invoice and delivery address that is held on your Bookpoint account.

Will the contact information for Customer Services change?

The existing Bookpoint Customer Services Teams will transfer to Hachette and their telephone numbers will not change.

Bookpoint’s existing email addresses will change to Hachette, so:

UK:
[email protected] becomes [email protected]

Europe:
t&[email protected] becomes t&[email protected]
t&[email protected] becomes t&[email protected]
t&[email protected] becomes t&[email protected]
t&[email protected] becomes t&[email protected]

Middle East:
t&[email protected]

Africa:
t&[email protected]

Asia:
t&[email protected]

General:
[email protected] becomes [email protected]
[email protected] becomes [email protected]
[email protected] becomes [email protected]
[email protected] becomes [email protected]

I am a T&F account holder that uses PubEasy to order books. How will the service be affected and what actions do I need to take?

On the weekend of “go live” PubEasy ordering will be suspended and customer accounts will be switched over to Hachette (HHC). We expect PubEasy’s service to resume at mid-morning on the Monday.

A message will appear on the PubEasy site to inform customers.

PubEasy customers should use the “Hachette UK” affiliate site to order Taylor & Francis titles; web users can access this via the drop-down menu or via PubEasy Central. For retailers using APIs should use the new Hachette UK Affiliate ID is 192 to connect to PubEasy.

I am a T&F account holder that orders books by Teleordering. How will the service be affected and what actions do I need to take?

For customers using Teleordering, no action is needed. Nielsen will update Taylor & Francis titles to be supplied by Hachette UK Distribution. If customers send orders using the mnemonic “TAYFRN” this will also route to Hachette UK Distribution after go-live. Alternatively, customers can send orders using the mnemonic “HACHUK” which also routes to Hachette UK Distribution.

I am a T&F account holder that order books by EDI. How will the service be affected and what actions do I need to take?

EDI ordering will be suspended over the weekend of “go live” but will resume on Sunday evening.
Customers with an EDI trading relationship with Bookpoint via GXS will need to set up a link to the Hachette UK Distribution EDI Mailbox. The GLN is 5030670176090 and the SAN is 0176095. Customers that currently trade using EDI will be contacted to discuss individual technical requirements. In the meantime please can customers send questions to [email protected].

I am a T&F account holder that uses Batch.co.uk to manage payments and returns. How will the service be affected and what actions do I need to take?

Hachette and T&F will remap customers’ Batch.co.uk accounts and no action is required from customers. Customers can continue to interact with Batch as they do now.

I am a T&F account holder that makes payments direct to T&F (to Informa Credit Control). How will the service be affected and what actions do I need to take?

Your credit account is held with T&F/ Informa and payments must continue to be made to us directly (separately from those to any other Bookpoint/ Hachette account you may hold.) T&F/Informa’s payment methods and bank details are unaffected by the change in distribution. Customers are advised to keep both their old and new account numbers to hand when communicating with T&F, Credit Control or other stakeholders.

Will my existing dues/ backorders be transferred automatically when the change in distribution from Bookpoint to Hachette (HHC) takes place?

Yes, all existing dues/ backorders will be assigned to your Hachette (HHC) account automatically. Customers that do not wish for this to happen should contact [email protected] by the 1st of October 2021.

A lot of my T&F orders are supplied via POD suppliers. What changes (if any) will take place following the distribution change?

Hachette will process orders for POD titles alongside titles that are in stock in the same way Bookpoint does. POD titles will be dispatched as before via customer shippers or direct to customers.

I am a customer in the EU that currently receives POD titles direct from T&F’s suppliers based in The Netherlands and/or Germany. What changes (if any) will take place following the distribution change?

Hachette will process orders for books supplied as POD from EU-based suppliers alongside books to be supplied from the UK in the same way that Bookpoint does. The books produced within the EU will continue to be supplied direct to customers. Books from the UK will be shipped as per the customers’ preferences.

My company currently receives a product feed from Bookpoint. How will this service be affected?

Customers with product feeds will be contacted before the change in distribution to ensure continuity of service.

Will a paper invoice be sent with shipments of books?

No. Invoices are generated after the books are packed, so cannot be included in the cartons. All invoices will be sent by email as soon as they are available. All invoice and custom information will be sent to shippers and couriers electronically.

Will paper invoices be included on the outside of books cartons?

No. Major UK couriers now insist all documentation must be electronic to streamline their logistic operations and parcels with anything attached on the outside will be rejected by them.

Will the lack of paper documentation cause problems and delays at customs?

No. All documentation will be provided electronically for customs which should reduce delays.

When a book arrives how can it be matched with the corresponding invoice?

Each shipment will be identified by a 10-digit ASN number (which begins 8000xxxxxx) which is provided on the label on the outside of the carton, on the Order Acknowledgement (confirmation) email, in the email that is sent with the invoice and on the invoice itself.

This can be used by customers to run a search of emails received to match the shipment to the invoice.

ASN= Advance Shipping Notification

Will price and discount information be provided on the paperwork sent with books?

The packing list will show UK list price only, in pounds sterling, and will not reflect any special price, discount, tax or shipping charges. (See notes on “Packing List” below.)

Will my Terms and Conditions/ Discount change as a result of the change in distribution?

No, your discount and payment terms will not change as a result of the change in distribution.

What information is provided with the Order Acknowledgement email?

An Order Acknowledgement document is sent as a PDF attachment after each order is processed.

The subject line of the Order Acknowledgement email includes-
• Hachette UK
• Order Reference Number
• Order Date

The body of the Order Acknowledgement email includes-
• Order Reference Number
• Order Date

The Order Acknowledgement document is sent as a PDF attachment and includes-
• Order Reference Number
• Bill To Party (invoice address)
• Freight Forwarder (when relevant)
• Deliver To address
• Document Date
• Customer Account number
• Currency
• Your Reference (customer reference)
• Product ID Description (ISBN and title)
• Edition Type/ Binding
• Publisher
• Quantity
• Status (available / not available etc.)
• Anticipated Dispatch Date (the date the order is processed)
• Hachette contact details including phone number, emails, address, VAT number and EORI number

What information is provided with the Invoice sent by email?

The subject line of the Invoice Document email includes-
• Hachette UK
• Invoice Number
• Invoice Date

The body of the Invoice Document email includes-
• Reference (invoice number)
• Date of Invoice

The Invoice is sent as a PDF attachment and includes-
• Invoice number
• ASN Delivery Number (8000…)
• Bill To (invoice address)
• Freight Forwarder
• Deliver To address
• Invoice Date
• Customer Account number
• Payment Currency
• Payment Due On date
• Payment Reference
• Payment Terms
• Your (customer) VAT/EORI Number
• Incoterms
• Customer Reference
• Product ID Description (ISBN and title)
• Edition / Binding
• Price (exc. VAT)
• Discount
• Unit Price
• Quantity
• Value
• VAT Code
• Hachette order number
• Commodity Code and Description
• Country of Origin (printing)
• Net Weight of Goods
• Total Lines
• Total Units
• Payment Information
• Total (value of goods)
• VAT
• Invoice Total (sum of value plus VAT
• Currency
• VAT Summary
• Hachette contact details including phone number, emails, address, VAT number and EORI number

What information is provided on the parcel’s address label?

The label will have the courier’s information and will include:
• Customer address
• ASN Number (8000…)
• Carton ID
• Carton number
• Weight
• Date

What information is provided on the Packing List?

A Packing List is sent with every parcel and includes:
• Shipment ID number
• Carton ID number
• Document date (for the day of packing)
• Customer ID (customer account number)
• ASN Number
• Deliver to (address)
• ISBN, Title, Format, Customer Reference, Quantity, UK List Price
• Hachette’s VAT and EORI number

Is it possible to opt out of receiving the packing note?

Unfortunately, this is not possible. The automated picking and packing process adds a packing list to every carton to confirm which titles and quantities have been picked.

Can I receive a packing list without prices?

The RRP is added to packing lists to help customers to confirm prices when unpacking books. The price given is the UK RRP and customer- or country-specific pricing cannot be included on this document. Customers should refer to the invoice for their specific pricing. Invoice will be emailed to customers before the books are delivered.

Will the process for returning unsold stock be affected by the change?

No. For the foreseeable future the address for physical returns will remain unchanged (130 Milton Park). T&F’s returns policy will not be affected by the change and the same rules will apply for returns. As usual customers should provide the invoice number for returned books and they will be credited on their existing T&F account (with its new account number.) The Customer Service Team can cross-reference the old and new account numbers on the system, but it is advisable for customers to provide as much detail as possible.

Do I need to notify my shipper / freight-forwarder of these changes?

No. The default shipping arrangements for accounts will be transferred to the new system and no action from customers is required.