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Different methods of consulting
Published in Peter Tate, Francesca Frame, The Doctor's Communication Handbook, 2019
Just as in a face-to-face consult, patients can be upset, rude or aggressive during a telephone consult. Some people feel the relative anonymity of the telephone means they can be as rude as they like. It is almost impossible not to be annoyed, or worse, upset by this behaviour. Try to counter this by introducing a human element, reminding them that you are a real person, not just a voice. However, setting boundaries is important; there is no room in modern-day medicine for verbal abuse, and we should have a zero-tolerance attitude towards those who behave inappropriately.
Triggers and Narratives
Published in Meredith Mealer, Rowan Waldman, Coping with Caring, 2019
The moment this patient spit in my face, I felt so infuriated that I almost checked out for the shift. I had been working so hard to be a good nurse and to help people, and I thought “is this what I get in return?” I have experienced many rewarding moments and met some amazing people throughout my nursing career, but those seemed to go out the window when this happened. I viewed nursing in an overall positive way and felt very hopeful for my nursing career, but this made me question things. I questioned if this is what I wanted to do for the rest of my career, and wasn’t sure I could handle many more experiences like that. But looking back, I believe I have experienced many other moments like this. They may not have involved physical abuse, but definitely verbal abuse.
Emotional Health and Stress Management
Published in James M. Rippe, Lifestyle Medicine, 2019
Neil Nedly, Francisco E Ramirez
Examples of how this construct might be useful might be found in the following:The breakup of a dysfunctional family is commonly painful for all those involved, especially children. There is evidence that modeling and encouraging healthy, self-worth-based responses improves the future mental health and stress levels of all involved.10Physical problems such as birth trauma, brain injury, or drug abuse may negatively affect brain chemistry and lead to mental illness. These can adversely affect self-worth and the ability to achieve goals leading to unhappiness and even depression.11 Building self-worth may be helpful in these situations.It is widely understood that abuse leads to an increased likelihood of mental disorders during childhood and adulthood. Sexual, physical, psychological, and verbal abuse often have negative effects that lead to low self-worth, depression, isolation, and anger: all ingredients for an unhappy life. Interventions building self-worth are reasonable and helpful for these individuals.12
Nurses and midwives reporting of workplace violence and aggression: an integrative review
Published in Contemporary Nurse, 2022
Vanessa Tyler, Christina Aggar, Sandra Grace, Frances Doran
Workplace violence and aggression includes physical, verbal, sexual, and economic forms of aggression and can range from intimidation and armed threats to personal and property (Hyland et al., 2016; Kvas & Seljak, 2014; Pekurinen et al., 2019). Verbal and physical aggression are the most common forms of violence and aggression reported in hospital inpatient settings (Liu et al., 2019). Physical abuse can include slapping, kicking, hitting, using fists as weapons, throwing equipment, retrieving syringes and needles from the sharps bins to use as threats or weapons (Partridge & Affleck, 2017). Verbal abuse encompasses threats of violence, harsh tone of voice, insulting language and harassment (Hyland et al., 2016; Liu et al., 2019; Partridge & Affleck, 2017). Verbal abuse also includes hostility, gendered themes, and sexual overtones (Liu et al., 2019).
An exploration of work-related experiences of domestic workers in Accra, Ghana
Published in Journal of Workplace Behavioral Health, 2021
Matilda Botchway Hodzi, Francis Annor, Ernest Darkwah
Experiences of verbal abuse, in the form of insults, curses and being shouted upon, were common sources of emotional demands among domestic workers in the study. This finding is consistent with previous research showing that domestic workers experience varying forms of abuse and harassment on the job (Lau et al., 2009). It has been suggested that exploitation and abuse occur as a result of differential power relations between domestic workers and their employers, with domestic workers viewed by their employers as subordinate or even inferior (Gorbán & Tizziani, 2014). In line with previous studies (Lau et al., 2009; Malhotra et al., 2012; Malhotra et al., 2013), verbal abuse underpinned participants’ experiences of distress in the form of worry, sadness, and feelings of dehumanization. Such feelings are precursors to psychological or mental health problems. Consistent with the JD-R theory, these findings underscore the deleterious impact of job stressors such as emotional abuse on employee well-being (Bakker & Demerouti, 2007).
Experiences and drivers of verbal abuse among women during labour and delivery in Ndola and Kitwe districts of Zambia
Published in Cogent Medicine, 2021
Bright Mukanga, Herbert Tato Nyirenda, Nancy Choka, David Mulenga, Victor Daka
Our findings suggest that verbal abuse is prevalent among women during labuor and delivery in most health facilities in Kitwe and Ndola districts. Key drivers of verbal abuse identified include: age of a woman, residence, alcohol drinking status, residential place and status of the skin tone. Other key drivers of verbal abuse were as a result of perceived actions such as language barrier, laziness, vomiting, lack of seriousness, crying and moving around during labour. Therefore, interventions that tackle the multiplicity of factors that drive verbal abuse need to be implemented. Institutional structural changes are needed that can motivate workers and prevent burnout among health-care providers. Further, providers should be empowered with skills to be able to manage difficult situations and their biases.