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Communication skills
Published in Michael Parker, Charlie James, Fundamentals for Cosmetic Practice, 2022
Body language makes up over 90% of all human communication and primarily consists of subconscious cues to express one person’s feelings to others without a word being said. One brief experiment to prove just how sensitive we are to body language is to watch a television programme with the sound turned off. You may surprise yourself as to how easily you can interpret an actor’s emotions without the need to hear what they are saying. As body language is primarily subconscious, many of us will unwittingly give away whether we enjoy the company or conversation of another through non-verbal cues. Learning how to manage your body language in the setting of a medical consultation is vital in building a good rapport with your patients, which, in turn, will create a stronger practitioner–patient relationship with better outcomes.
Case Investigation
Published in Kevin L. Erskine, Erica J. Armstrong, Water-Related Death Investigation, 2021
During the interview process, it will be necessary for the investigator to be cognizant of body language and how it pertains to a deceptive person. Body language, coupled with good statement analysis skills, can reveal much about the validity of any statement obtained. Like statement analysis, body language, or nonverbal communication, requires formal training and adequate practice in observing and recognizing deception.
Teaching and modeling professionalism in health professions
Published in Joseph A. Balogun, Health Care Education in Nigeria, 2020
HCPs stay calm and poise under pressure, even during tense situations. For example, when faced with an angry patient who behaves in a belligerent manner, instead of getting upset or angry in return, genuine professionals will be calm, maintain a business-like demeanor, and do everything humanly possible to make the situation right. Since body language communicates volumes, professionals must always convey the appropriate facial expression to their colleagues, patients, and their families.
Human trafficking in the health care setting: recommendations for the physical medicine and rehabilitation provider
Published in Disability and Rehabilitation, 2023
Shayan N. Bhathena, Mollie R. Gordon, Carolina Gutierrez, Phuong Nguyen, John H. Coverdale, Jeannie Harden
Patients exposed to violence by others often experience traumatic stress. Traumatic stress may present with chronic pain syndromes, headaches, or musculoskeletal pain, which may benefit from mental health care treatment alongside PM&R. Therefore, collaboration with a psychiatry team is recommended. We recommend identifying and responding to the healthcare needs of trafficked persons including a trauma informed, culturally sensitive approach. For instance, the process of taking a history and conducting a physical exam should be patient-driven. Physicians should also remain aware of fearful body language and signs of emotional distress, allowing the patient to pause the exam at any point. The EMPOWER model describes specific recommendations pertaining to how health care providers can employ a trauma-informed approach when interacting with persons who have experienced sexual violence. This model offers examples of (1) open, accepting body language and a patient-centered approach that the provider can employ; (2) fearful body language and signs of emotional distress that the patient may express; and (3) empowerment language and de-escalation techniques that providers can use to respond to their patients. For instance, a provider can encourage patient agency by asking permission to carry out each step of the physical exam, offering the patient the ability to end the exam at any point [15]. Furthermore, integrating mental health care and social service providers should occur alongside a multidisciplinary rehab team.
What are the views of musculoskeletal physiotherapists and patients on person-centred practice? A systematic review of qualitative studies
Published in Disability and Rehabilitation, 2023
John Naylor, Clare Killingback, Angela Green
Finally, the body language of clinicians was a further key aspect of communication central to promoting a therapeutic relationship with patients. In some instances, body language was deliberately deployed by physiotherapists to engage or relax patients. This included a proactive focus on patient gaze, use of open upper limb gestures or deliberately placing notes down as a signifier of their full attention [25,52]. Non-verbal continuers backed up with empathic nods were interpreted as an invitation for the patient to explain what they mean. Conversely, body language was employed in a less person-centred fashion to close a conversation [25]. Patients were generally aware when therapists were not engaged by interpreting aspects of the physiotherapist’s body language. This included a failure to look patients in the eye or physiotherapists turning away to focus on something else [25]. This resulted in patient disengagement and a feeling of belittlement and was damaging to therapeutic relationships [25,35].
Technology Is a “Blessing and a Curse”: The Perceived Risks and Benefits of Digital Technology Adoption at Domestic Violence Organizations that Serve Teens
Published in Journal of Technology in Human Services, 2023
Heather L. Storer, Carol F. Scott, Maria Rodriguez, Eva X. Nyerges
Lastly, several participants articulated a sense that something intangible was “lost” during virtual interactions with service users. While one person described how virtual service provision “through a screen” seemed “a little less authentic” (Participant 31, Woman, West), two other participants used the language of loss of “human interaction” (Participant 22, Woman, Midwest; Participant 12, Woman, Midwest) to create meaning regarding what gets lost in virtual interactions. Through juxtaposing in-person and virtual interactions, Participant 22 (Woman, Midwest) described how: There’s something different that happens [in person]. You feel somebody’s energy. You feel their pain. You are able to connect. You are able to have real eye contact. You’re able to read the stiffness. You can see their hands and what they’re doing, and, ooh, that comment stressed them out, or they’re starting to fidget. Or that’s making them feel uncomfortable. There are different things you lose out on when doing telehealth, and I think that the connection isn’t as strong or available in that way. This participant articulates how clinical cues related to someone’s body language are obscured in digital interactions. Citing a similar set of concerns, Participant 14 (Woman, Midwest) was empathetic that in her experience “[as someone] who has been in this work for several years, you can only provide maximum support when you’re in person with someone versus through technology.”