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2 Approach to duties
Published in D. S. Bist, Safety and Security at Sea, 2013
Whenever one reads the reports of accident investigations or inquiries one phrase seems to be so recurrent that one almost expects it in the next report. The phrase is human error. Human error is reckoned to initiate far more accidents than technical failure, bad weather and all other causes put together: an astonishing 80% of the total is a frequently quoted figure. Such findings show that any reduction in ‘human error’ is likely to be extremely worthwhile.
It’s Not My Fault, But I’m to Blame: The Effect of a Home Robot’s Attribution and Approach Movement on Trust and Emotion of Users
Published in International Journal of Human–Computer Interaction, 2023
Gyounghwa Na, Junho Choi, Hyunmin Kang
While previous research has focused extensively on trust repair in situations where a robot has made a technical failure, there is a paucity of research addressing error situations where the user is responsible for the error during interaction. To our knowledge, there are no existing studies that investigate the challenge of repairing trust when the robot is not at fault but rather perceived to have failed due to a user’s misunderstanding. This situation poses a unique challenge, as the robot may not have directly caused the trust violation, but may still need to take steps to repair the user’s trust.
How does overconfidence affect information security investment and information security performance?
Published in Enterprise Information Systems, 2021
Kunxiang Dong, Runhui Lin, Xile Yin, Zongxiao Xie
Effective management of organisational information security depends on improving protective technology and policy compliance among employees (Chang and Ho 2006; Ryan 2015). Most executives grapple with enforcing policies that are designed to prevent information security incidents by insiders within an organisation (Srinidhi, Yan, and Tayi 2015). However, ENISA (2016) reports suggest that almost 70% of these incidents are due to system or technical failure and only 20.7% are due to human error.