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Production
Published in Wanda Grimsgaard, Design and Strategy, 2023
‘Simply put, quality is the ability to satisfy the customers’ or user’s requirements and expectations’ (Gundersen and Halbo, n.d.). For a company, quality assurance is about ensuring that the products and services it delivers to its customers keep the quality promised. For the designer, quality assurance is all about the same thing. On the one hand, the designer should help ensure that the design solution does not promise more than what the product or service can deliver. On the other hand, the designer should ensure that the design work maintains the correct level of quality throughout the design process up to the result. This means that the final solution responds to the issue and the result satisfies the requirements, conditions and expectations that apply to the project.
What You Have to Have
Published in Gurmeet Naroola, Robert Mac Connell, How to Achieve ISO 9000 Registration Economically and Efficiently, 2022
Gurmeet Naroola, Robert Mac Connell
ISO 9004-1 states: “The responsibility for, and the commitment to a quality policy belongs to the highest level of management. Quality management encompasses all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance, and quality improvement within the quality system.”
Audits
Published in D. H. Stamatis, Automotive Audits, 2021
In summary, an audit is a documented activity performed in accordance with written procedures or checklists to verify, by evaluation of objective evidence, that applicable elements of a quality assurance program have been developed, documented, and effectively implemented in accordance with specified requirements. It must always be remembered that the documented and written definitions of activities are in the domain of the management and that the auditor is looking for objective (replicated) evidence that quality assurance (quality planning) has been developed and implemented.
Factors influencing the choice of a quality certification in the Spanish hospitality industry
Published in Quality Management Journal, 2021
Sidonie Djofack, Marco Antonio Camacho Robledo
The term "management system" refers to a “device that allows organizations to manage their activities, and even better their processes, so that their products or services meet the objectives they have set for themselves” (Rolland 2009). A management system can be standardized. A QMS defines the overall organizational structure, responsibilities of each stakeholder, procedures, processes, and resources to implement a successful policy. Its purpose is to guarantee the quality assurance of the product or service and to increase customer satisfaction. The standard provides a valuable model to set up and run the system. It includes features that have been the subject of a consensus among international experts. The QMS can also be certified; to send a signal to customers, that the organization is accredited, and therefore complies with certain standards. QMS Certification is generally not a legal requirement. However, a large number of companies recognize their value (Martínez-Costa and Martínez-Lorente 2007).
Standardising fresh produce selection and grading process for improving quality assurance in perishable food supply chains: an integrated Fuzzy AHP-TOPSIS framework
Published in Enterprise Information Systems, 2021
K.H. Leung, H.C.W. Lau, D. Nakandala, Xiang T.R. Kong, G.T.S. Ho
International trade in fresh produce has been growing rapidly in the past decade as a result of a shift of consumer preferences for freshness, quality and safety in fresh food (Diop and Jaffee 2005; Rana and Paul 2017). This has resulted in the increased distance that food travels from producer to end consumers. In addition to the tightened consumer preferences for food and the prolonged travelling distance in food supply chain, the food supply chains are often more complex and more difficult to manage than product supply chains because the food product is perishable and has a short shelf life (Aung and Chang 2014). Consequently, maintaining the quality is one of the biggest challenges in today’s food supply chains (Verdouw et al. 2018). In fact, efforts have been made by various stakeholders, such as the introduction of government regulations for addressing food safety issues and the revision of food safety standards for further guaranteeing the safety of food. ISO 8401 defines quality management as ‘all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance and quality improvement within the quality system’ (ISO 8402, p.1).
Why corporate groups care about company standards
Published in International Journal of Production Research, 2020
In the course of global integration, international firms face despite trends towards harmonisation (Ghadge et al. 2019) strong pressures to adapt their products to local consumer needs and to achieve cost efficiency in order to compete with global competitors. The reduction of communication and transaction cost facilitates the further differentiation of the value-chains and opens up opportunities to develop complex international strategies. By codifying information, specifying requirements and increasing interoperability, standards play a crucial role in the success of such operations. Corporate groups,particularly benefit from the application of company standards. If value-chain activities become more complex and include company-specific know-how and resources, company standards can act as a tool for coordinating internal interfaces and integrating subsidiaries worldwide. They transfer information and knowledge, thereby keeping high-value assets within the boundaries of the firm and facilitating the exploitation of competitive advantages abroad. Internal standardisation supports the development of a strong corporate culture and allows a more effective monitoring of subsidiary performance. Better quality assurance increases customer satisfaction and loyalty, and thereby improves the global image of the firm. Standardisation of product specifications facilitates modularisation and the development of product platforms, which increases flexibility, while efficiency gains can still be achieved.