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Project Management Overview
Published in Susan M. Houston, Ryan D. Kennedy, Effective Lifecycle Management of Healthcare Applications, 2020
Susan M. Houston, Ryan D. Kennedy
Quality Management – refers to the ability of a product or service to meet the original requirements of the customer. While this may seem like an obvious nod to customer service, ensuring quality is mutually beneficial to the project, as it reduces the potential of rework, and increases the likelihood of future work and projects with the customer. Since every project is unique, the requirements for how much assurance is placed on quality will vary, as well. Some organizations may see quality as a cornerstone of their business practices and will integrate quality processes throughout. An example of this would be using Six Sigma practices, which is the concept of developing processes that will result in products or services that have extremely low numbers of defects. Although this is most commonly used in the manufacturing industry, the same concept can be applied to the healthcare industry. For example, a hospital may wish to reduce emergency room wait times or increase the turnaround time for insurance claim reimbursement. If quality is integrated into the culture of the organization, this becomes the foundation for successful quality management on a project, as well.
Manufacturing Competency and Strategic Success
Published in Chandan Deep Singh, Jaimal Singh Khamba, Manufacturing Competency and Strategic Success in the Automobile Industry, 2019
Chandan Deep Singh, Jaimal Singh Khamba
Performance measurement systems have an impact on business performance and, by extension, competitiveness. They include the use of integrated measures related to the perspectives of the balanced scorecard and the stage of development. With performance measurement systems, the organizational performance was higher than that of their competitors. Flexible, integrated performance measurement systems for greater administrative intensity and higher level of formalizations leads to an increase in organizational efficiency. Certain quality management practices have a significant effect on customer satisfaction and productivity improvement. Hence, these practices increase competition in the market and lead to improved firm performance.
Quality Assurance and Construction Organisations
Published in Tim Howarth, David Greenwood, Construction Quality Management, 2018
Quality management systems can help construction organisations to obtain a competitive advantage. A quality management system can enable the company to operate more efficiently and effectively. This chapter has considered how a quality management system can be utilised by construction organisations to obtain sustainable competitive advantage. Furthermore it has presented quality assurance and associated key benefits and implementation issues. The importance of an organisation’s structure has been discussed and finally the chapter has presented a generic process model for construction organisations wishing to deploy a quality assurance system and gain advantages of external certification.
Data analytics in quality 4.0: literature review and future research directions
Published in International Journal of Computer Integrated Manufacturing, 2023
Alexandros Bousdekis, Katerina Lepenioti, Dimitris Apostolou, Gregoris Mentzas
ISO 9000:2015, Quality management systems, fundamentals and vocabulary standard (ISO 2000) defines quality management as management with regard to quality; quality assurance as part of quality management focused on providing confidence that quality requirements will be fulfilled and quality control as part of quality management focused on fulfilling quality requirements. A Quality Management System (QMS) is a part of a management system regarding quality, and it comprises activities by which the organization identifies its objectives and determines the processes and resources required to achieve desired results. What we recognize as today’s quality profession began during the middle of the second industrial revolution (Radziwill 2018). As quality gained more and more importance over time, many quality concepts and methods have emerged. Quality models, approaches, and practices have evolved from inspection to quality control, quality assurance, quality management, and business excellence. Several models, frameworks, and tools have been developed to support organizations in managing and improving quality in all activity sectors. These include the Quality Tools and methods (such as 100% inspection and Statistical Quality Control), the ISO 9001 Quality Management International Standards, continual improvement methodologies such as Lean, Six Sigma, or Lean Six Sigma, the teaching of quality gurus such as Juran, Crosby, Deming, or Taguchi, and the business excellence models, namely, the EFQM (Europe), the MBNA (EUA), or the Deming (Japan) models or awards (Fonseca and Domingues 2018; Köksal, Batmaz, and Testik 2011).
Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015
Published in Human and Ecological Risk Assessment: An International Journal, 2021
Fagner José Coutinho de Melo, Denise Dumke de Medeiros
ISO 9001: 2015 is a standard that proposes that organizations that wish to improve their organizational performance and to provide a solid foundation for sustainable development initiatives should adopt a quality management system. ISO recommends a set of interrelated management activities that, if well deployed and developed, significantly reduce noncompliance and waste from the production process, thereby ensuring that customers’ needs are met (Cagnin et al. 2019; Klute-Wenig and Refflinghaus 2020; Wilson and Campbell 2018).
Lessons from a Marine Spatial Planning data management process for Ireland
Published in International Journal of Digital Earth, 2021
Sarah Flynn, Will Meaney, Adam M. Leadbetter, Jeffrey P. Fisher, Caitriona Nic Aonghusa
Benefits of having a quality management framework in place include: greater consistency in data, products and services, increased efficiency by improving time and resources, improved customer satisfaction, consistency with all processes across the service areas, continuous assessment and improvement.