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Communications Management
Published in Deborah Sater Carstens, Gary L. Richardson, Project Management Tools and Techniques, 2019
Deborah Sater Carstens, Gary L. Richardson
Communication technology must be identified, so stakeholders will know where project information is stored and available. PMI (2017) defines electronic project information as being contained within the project management information system (PMIS). PMIS is defined as “an information system consisting of the tools and techniques used to gather, integrate, and disseminate the outputs of project management processes” (PMI 2017, 716). This is comprised of electronic project management tools, electronic communications management, and social media management. Examples of electronic project management tools are project management software, web interfaces, portals, and collaborative work management tools, such as Dropbox or Google Documents. Different levels of access to the project information can be given to project stakeholders based on each of their needs. Examples of electronic communications management range from email to web conferencing systems. Web conferencing systems provide the team with the ability to communicate real-time using webcams to see each other or to present information by sharing documents and presentations. During meetings, chat sessions can occur between all attendees as a group or can privately occur between two or more of the meeting attendees within the web conferencing system. Examples of social media management can be private group pages set up in Facebook just for the team, Instagram accounts just for reminders of meetings or special events, such as a demonstration provided by the team, and websites and blogs that share project news. Technology is ever-changing, and the ability to share information is growing. Many social media accounts can be linked together so that one meeting reminder posted in one social media platform will result in all of the project social media accounts posting the same information so that every team member will see the reminder, regardless of which social media accounts they hold.
A Comparison of Synchronous and Asynchronous Remote Usability Testing Methods
Published in International Journal of Human–Computer Interaction, 2022
Synchronous remote evaluation, also called “live” or “moderated” remote evaluation, is a usability evaluation method that has a lot of similarity to the classical in-lab usability evaluation (Selvaraj, 2004). It involves actual users partaking in the evaluation process from within their own environments using their personal computers. In this evaluation method, the evaluator’s computer and the remote participant’s computer are connected in real time through the Internet connection using a web-conferencing or screen-sharing application. Such method allows the evaluator to collate data on the user’s activities by recording the test as the user undertake the test tasks. The benefits of synchronous remote evaluation include the capability to obtain data from real users in their normal environment and the reduction of any need for participants to travel. However, communication delays are some of the disadvantages of this technique (De Bleecker & Okoroji, 2018).