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Encounters and Difficulties when Gathering User Experience Data
Published in Marcelo M. Soares, Francisco Rebelo, Tareq Z. Ahram, Handbook of Usability and User Experience, 2022
Interviews were a research method of data collection and analysis. Interviews were conducted with caregivers (12 participants) and with elderly people (22 participants – 8 male and 14 female participants). The questions were mainly open type and the issues discussed with caregivers were about the number of elderly they had in charge to take care of; the difficulties and challenges they had with them; types of tools and equipment that were available for use; personal suggestions to include in an interactive application to help the collaboration and communication processes among the intervenient. The content of the end users' questions was about: whether they lived alone or with family; the ways they spent time; the number of visitors per day; having access to technological tools – laptop and mobile phone; and Internet access. Interviews were face-to-face and with interviewees' authorization. They were video recorded. Subsequently, a transcript of the interview was made. After that, memo writing was elaborated to highlight the main interviewee's concerns. The data analysis results were considered on the application development following a user-centered design strategy. User-centered design is a design approach where the user has a close involvement in order to meet users' expectations and requirements. The design process sketches the phases of the design and development and it explicitly presents users, tasks and environments (Norman 2002, Benyon 2014, Lowdermilk 2013 and Batenburg et al. 2010).
How about dinner?
Published in Jonathan Chapman, Routledge Handbook of Sustainable Product Design, 2017
Familiar user-centered design research methods, with an ethno-methodological approach, were applied (such as interviews and observations). However, the spatial-temporal unit for applying such methods was expanded in order to capture the development of the practice of food management over time and set within various socio-cultural settings. Our intention was thus to try to understand cooking and waste as they are deeply embedded in present practices that are perhaps not neatly contained within a kitchen, a household or a social group. Experimental methods were also developed that explored alternatives, based on the co-design of cooking and waste practices. Through this, we also set out to explore issues of change and the potential for more sustainable future practices.
An e-Laboratory Designed to Enhance Learning Opportunities through Experience
Published in Sarah Morton, Designing Interventions to Address Complex Societal Issues, 2023
User-centred design principles were used in the design of the e-lab’s learning space with a firm focus on learner needs, abilities, and learning style. The design of the learning space used two advisory sources, cognitive load theory and UI best practice. The main thrust of the design-led research focused on developing a user-centred solution. To encourage rapid prototyping lightweight documentation was used for requirements. Feedback relating to each prototype allowed further prototyping, incrementally getting closer to an optimum user-centred design. This approach produced a learning space which fitted the requirements of the intervention.
Designing acceptable emerging technologies: what contribution from ergonomics?
Published in Theoretical Issues in Ergonomics Science, 2021
Ergonomics has many tools and design models to promote the practical acceptance of technologies, such as for example the Cognitive Task Analysis and the User-Centered Design. Cognitive Task Analysis attempts to identify and explain the mental processes implemented in performing a task (Klein and Militello 2001) with the aim of defining the functionalities and optimizing the ease of use of the technologies by the users. User-centered design (Norman and Draper 1986; ISO 9241-210: 2019), which seeks to make technologies more useful, usable and acceptable to users, is of particular interest in relation to practical acceptance, insofar as it takes account of the dynamic nature of both instrumental and non-instrumental aspects, meaning that users can be involved at various stages of the design process.
A qualitative study adopting a user-centered approach to design and validate a brain computer interface for cognitive rehabilitation for people with brain injury
Published in Assistive Technology, 2018
Suzanne Martin, Elaine Armstrong, Eileen Thomson, Eloisa Vargiu, Marc Solà, Stefan Dauwalder, Felip Miralles, Jean Daly Lynn
In this article, we focus specifically on developing a cognitive rehabilitation application on a BCI with therapist access through an online platform called a therapist station. This research adopted a user-centric design philosophy in the development of a rehabilitation tool that would focus on cognitive rehabilitation to complement available computer-based interventions. User-centered design is a process of engagement with target end users that adopts a range of methods to place those who may benefit most from the technology at the center of the design process in terms of development and evaluation (Kujala, 2003). The main stakeholders in this project are therapists and potential end users. Therapists include both occupational therapists (OTs) and speech and language therapists (SLTs), who work with people with TBI and prescribe treatment. End users are individuals living post-TBI who could potentially benefit from the developed system. The incremental system development in this study was based on user requirements and advice of the therapists prior to the system being used by the end users.
From behaviour to design: implications for artifact ecologies as shared spaces for design activities
Published in Behaviour & Information Technology, 2020
Christina Vasiliou, Andri Ioannou, Panayiotis Zaphiris
User-centered design is a term used to describe the idea of involving end-uses in the design and development of a product or service (Vredenburg et al. 2002). It can be applied on many levels; from a lower level of using user-based feedback to revise a product, to a higher level of involving the users as equal partners throughout the whole design process. UCD also represents a general philosophy for good design, providing a collection of methods and practices to collect information and explain user behaviour to guide the design process (Karat 1997).