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Methods of Evaluation
Published in Nancy J. Stone, Chaparro Alex, Joseph R. Keebler, Barbara S. Chaparro, Daniel S. McConnell, Introduction to Human Factors, 2017
Nancy J. Stone, Chaparro Alex, Joseph R. Keebler, Barbara S. Chaparro, Daniel S. McConnell
Contextual inquiry is a method of gathering user requirements by observing the user in his or her own environment. Rather than using a structured interview, survey, or focus group, the researcher sits with the employee in the workplace and takes notes on the user’s tasks, work flow, environment, and interactions with other individuals. Again, the researcher must create a trusting environment, so the worker will perform the tasks as one normally would perform them. The researcher gains a much better understanding of the employee’s tasks, interactions, and work flow by observing the actual work completed in the environment in which it is normally performed. The disadvantage of this method is that it is time-consuming to conduct the observations and to analyze the data. As you can imagine, the observers in a contextual inquiry collect volumes of data that must be summarized.
Contextual Design
Published in Julie A. Jacko, The Human–Computer Interaction Handbook, 2012
The fundamental intent of the Contextual Interview is to help designers get design data: low level, detailed data about the structure of the practice and the use of technology within that practice. Contextual Inquiry, which is based on observing people in the context of their practices while they do their normal activities, has become standard in the industry as the best way to get this necessary design data.
Contextual Inquiry: A Participatory Technique for System Design
Published in Douglas Schuler, Aki Namioka, Participatory Design, 2017
Holtzblatt Karen, Jones Sandra
The contextual inquiry process brings engineers, designers, managers, and marketing personnel to users to acquire design information. We claim that when designers are called on to make decisions in the course of product development, they do so from an understanding of users’ work. Through contextual inquiry with users, designers can design from an understanding of users’ work.
User research and design creativity: three insights for future studies
Published in Behaviour & Information Technology, 2021
Jonas Frich, Michael Mose Biskjaer, Christian Remy, Lindsay MacDonald Vermulen, Peter Dalsgaard
A similar, well-known example of this perspective is that of Contextual Design, which is an ‘approach to designing products directly from a designer's understanding of how the customer works’ (Holtzblatt and Jones 1993). This is important because ‘[g]reat product ideas come from the marriage of a designer's detailed understanding of a customer's need and his or her in-depth understanding of the possibilities introduced by technology’ (Holtzblatt and Jones 1993). The first step of Contextual Design is Contextual Inquiry, which seeks to establish reliable knowledge about the customers' field through interviews and team interpretation sessions, eventually forming the ground for inventing new solutions (Holtzblatt and Jones 1993).
Augmented Reality of 3D Content Application in Common Operational Picture Training System for Army
Published in International Journal of Human–Computer Interaction, 2021
Contextual inquiry is an early system or product life cycle for user experience, which aims to collect detailed descriptions of customers or users at work, in order to understand the content and rationale of work activities, improve the way work is performed, or build and ameliorate system design to support it. By making observations and asking users to talk about their work activities and entering their work environment, the researcher acquires knowledge in the field from what they are doing, as shown in Figure 1.