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Leveraging Value Stream Resources
Published in Steven Bell, Daniel T. Jones, Charles Betz, Troy DuMoulin, Paul Harmon, Sandra Foster, Mary Poppendieck, John Schmidt, Run Grow Transform, 2017
Let’s take just one early example of this trend. Many companies have incorporated online chat into their traditional customer service offerings, serving customers faster, better, and more cost-effectively rather than making them wait for a live voice. With the booming market in social and mobile applications, we will encounter many more opportunities to interact with our customers in real time while they are using our product or service or about to purchase it. Along with these new opportunities comes the potential to create waste on a very large scale if we’re not able to integrate these capabilities with the processes they are supposed to support.
Moral, Legal, and Ethical Issues of Technology in Education
Published in Manpreet Singh Manna, Balamurugan Balusamy, Kiran Sood, Naveen Chilamkurti, Ignisha Rajathi George, Edutech Enabled Teaching, 2023
‘Internet etiquette' is also known as ‘netiquette'. Netiquette means showing good behavior while working online, much like etiquette is a way of courteous behavior in society. Online chat, e-mail, website comments, social media, online forums, multiplayer gaming, and other modes of communicating online are all included in this category. There are no official rules or principles of netiquette, the overall concept is to treat others respectfully and politely when using the internet (Google). The following are the examples of netiquette norms to follow:Avoid making aggressive or disrespectful remarks on the internet.Do not invade the privacy of people by revealing sensitive information, images, or audio-video that they do not want to be shared over the internet.Never send excessive amounts of spam e-mails to others.Show good sportsmanship, whether you win or lose, when playing online games.Refrain from humiliating people online in the form of comments or by bothering or aggravating them constantly.When participating in online conversation or posting comments on photographs or videos, on different platforms such as YouTube or Facebook, always stay on topic.Do not use obscene words.Replying to unfavorable comments with additional abusive words comments is not a good idea. Instead, use a positive post to interrupt the loop.Others who assist you online should be thanked (Tech Terms, 2017).
Development of an expert system for demand management process
Published in International Journal of Computer Integrated Manufacturing, 2018
Furthermore, Zhou et al. (2013) presented a method to analyse customer requirements from the perspective of information. In their proposed method, it benefits from the enterprise web page to offer customers product information. When customer finishes the selection, the enterprise will record their options in its database and send feedback to them. The online chat tool on enterprises’ websites provides customers with a real-time communication channel. However, it mainly focuses on customer-facing functions and neglects manufacturer’ capacity to fulfil customer demand.