Taylor & Francis have a new Order Management system

Taylor & Francis are moving to a new Order Management System on March 2nd 2025.

Information on this page is intended to support our customers while we make these improvements to our systems and services. If you have any questions, please do contact our dedicated support team.

Contact our support team

New customer numbers for existing customers

Taylor & Francis will move to a new Order Management System on March 2nd, 2025. Existing customers will be given new Customer numbers, which can be found at the top of all invoices. Please quote this new Customer number on all correspondence.

Customers wishing to pay by credit/debit/charge card or e-Wallet options, every invoice will include a secure link to our new Multipay Portal. This link will take customers directly to the Multipay Portal where invoices can be viewed and paid.

Paying Taylor & Francis

Taylor & Francis offers convenient ways to pay your invoices. All invoices will be sent from [email protected]. To ensure you receive them, please add this email address to your contacts to avoid them being marked as Junk or Spam.

Bank Transfer or Check: Payment details will be provided on each invoice.

Credit/Debit/Charge Card or e-Wallet: Secure payment links will be included on each invoice for electronic   payments.

Customers may receive reminder emails from Taylor & Francis, which will also include a secure link to make immediate payment. Reminders will be sent from [email protected]. Please add this address to your trusted senders list.