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Support services
Published in Janet Thomas, Understanding and Supporting Professional Carers, 2021
A large EAP may be able to provide a more comprehensive service than an occupational health department. A 24-hour telephone helpline provides immediate support at times of crisis. Telephone counselling can be used to support clients until they are able to access face-to-face counselling or other services. EAP counselling is usually limited to a maximum of eight sessions. It is therefore important that EAP counsellors are experienced in short-term focused counselling. If longer-term counselling or therapy is needed, clients are referred to other sources of help — for example, via their general practitioner or a psychotherapist. Employers are unlikely to provide open-ended psychotherapy.
Behavioral and Psychological Approaches for Tobacco Cessation
Published in Rajmohan Panda, Manu Raj Mathur, Tobacco Cessation, 2019
Telephone counseling is defined as the provision of telephone calls to aid in smoking cessation. Quitlines are a low-cost, popular, and easily accessible intervention that can reach a large number of smokers and can be available for extended hours. They provide confidential and anonymous support to smokers wanting to quit. Telephone helplines use two main approaches: reactive, in which smokers can simply telephone the line, and proactive, in which counselors ring callers back and give ongoing telephone support. Telephone counseling may be provided in addition to individual counseling, or substitute for individual counseling as an adjunct to self-help interventions or pharmacotherapy. The effectiveness and cost-effectiveness of proactive telephone counseling for smoking cessation is now widely recognized.16 There is some evidence of a dose response; one or two brief calls are less likely to provide a measurable benefit. Three or more calls increase the chances of quitting compared to minimal intervention such as providing standard self-help materials, or brief advice, or compared to pharmacotherapy alone.17 Telephone smoking cessation counseling has been shown to be effective, and as a result has subsequently been integrated as a routine health care provision in many countries.
How to set up conciliation
Published in Anne Ward Platt, Sir Liam Donaldson, Conciliation in Healthcare, 2018
Anne Ward Platt, Sir Liam Donaldson
It may, therefore, be useful for conciliators to have access to the same confidential counselling services as other healthcare staff, with the option of either a face-to-face meeting or telephone counselling as appropriate. Where conciliation services are provided by, or on behalf of, a number of healthcare or social care organisations, support may be accessed through peer group networks, mentoring or supervision arrangements. This is especially important for those new to conciliation.
Changes to glaucoma surgery patterns during the coronavirus disease 2019 pandemic: a shift towards less invasive procedures
Published in Annals of Medicine, 2023
Natalia Dub, Kinga Gołaszewska, Emil Saeed, Diana Anna Dmuchowska, Iwona Obuchowska, Joanna Konopińska
The reduced number of procedures may also be accounted for by fewer patients electing for treatment due to the fear of infection among older adults and patients with comorbidities. Subathra et al. [15] reported a reduction in patient visits at a tertiary eye care centre in South India during the pandemic; barriers to access included lockdown restrictions, transport problems, and fear of infection. In contrast, Mylona et al. [28], who conducted their study on the Greek population, found lower adherence to pandemic restrictions among patients who were older and had lower levels of education. In the present study, the lower number of referred patients might have been caused by the increased number of telephone counselling sessions instead of traditional examination and the cancelled of routine outpatient visits.
Overload and Emotional Wellbeing in a Sample of Spanish Caregivers of Alzheimer’s Patients during COVID-19 pandemic
Published in Experimental Aging Research, 2023
Álvaro Rodríguez-Mora, Tania Mateo Guirola, José M. Mestre
Regarding predictor variables, the perception of a reduction of social support was a predictor variable for overload in the professional group. Worsening of the patient was a predictor of anxiety-S, and changes in care routine and stress predicted depression (Altieri & Santangelo, 2021). In the informal group, the predictive variables would explain a higher percentage of the alterations suffered by caregivers. Changes in routine caused by the pandemic have been identified as a predictor variable in the anxiety-S. Likewise, the perception of less social support was established as a predictor variable for both T-anxiety and depression. The importance and influence of the lack of social support in caregivers, both professional and informal, have been previously analyzed. The fact that they are identified as predictor variables in emotional distress highlights the need to establish interventions in this respect. The characteristics of confinement and isolation due to pandemic restrictions make it challenging to apply for the usual face-to-face social support before the pandemic. Therefore, interventions such as adaptive coping strategies in the context of social isolation for the management of caregivers’ psychological distress are of vital importance (Dourado et al., 2020). Following these authors, among these intervention strategies, we can find telephone counseling, reduce depressive symptoms, and meet the essential needs of caregivers. Altieri and Santangelo (2021) propose to avoid this social isolation and loneliness, the implementation of self-help groups in an online format.
Health-care access and utilization among HIV-infected men who have sex with men in two Chinese municipalities with or without lockdown amidst early COVID-19 pandemic
Published in AIDS Care, 2022
Jiayu He, Yingying Ding, Frank Y. Wong, Na He
Moreover, non-local residents were more likely to have mental health problems, partly due to their increasing loneliness, homesickness, and lack of family support (Liu et al., 2020; Yang, You, et al., 2020). The COVID-19 outbreak occurred around the 2020 Chinese New Year when roads in many villages and residential communities were closed, and nearly a quarter of respondents were stranded away from home due to lockdown. This suggests urgent need for interventions to bolster social support for non-local HIV patients while maintaining social distancing during a COVID-19 outbreak. Given that participants reported using social media at increasing levels during lockdown, approaches that leverage these platforms to spread positive information and give consolation through remote peer educators may hold promise in this circumstance (Rhodes et al., 2020). Community-based organizations are also recommended to provide telephone counseling services whenever possible (Beima-Sofie et al., 2020). Wuhan LGBT center had opened a hotline to provide consultations since the lockdown and, as of 31 March 2020, had provided more than 5500 consultations to HIV patients (Jiang et al., 2020).