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Entering the Woods at the Darkest Place—Experiential Engagement
Published in Brian C. Miller, Reducing Secondary Traumatic Stress, 2021
Trauma therapists do emotion work—we work with feelings. Emotion work is another way of describing the therapeutic enterprise. Yes, we call it the “talking cure”, but what we are really describing—the center of this work—is emotions and awareness of emotions. Perhaps the most foundational of all of our therapeutic strategies is the question “How did that make you feel?”
Introduction to core concepts and their interrelations
Published in Steven J. Ersser, Nursing as a Therapeutic Activity, 2019
Emotional display without intention The data departs from nursing’s theoretical literature with patients and nurses highlighting the consequences of nurses’ spontaneous informal expressions of emotion, which are not consciously motivated, for the patient. Despite the difficulty of ascertaining the intentional nature of the nurse’s emotional display, there is no reason to believe that the nurse’s actions do not also reflect spontaneous emotional expression. Therefore, while such action can have consequences for the patient it is not necessarily the result of emotion work, a point understated in the literature. Reference to emotional display as a physiological reaction has been described (Argyle, 1988). This would seem particularly relevant to the study of nursing situations in which nurses have encounters with people requiring bodily care may be emotionally intense. Lawler’s (1991) study of bodily care by nurses reveals how nurses learn how not to show their emotions in situations where it may cause embarrassment. Examples have been given of where patients have made reference to nurses’ emotional display which do not reflect a belief that it is in any way contrived. However, patient accounts do not necessarily reveal whether nurses are thought to use their emotional display consciously to instrumental effect (e.g. excerpt 1, Laura, ‘A friendly manner’)
Educational approaches and activities to enhance emotional intelligence
Published in John Hurley, Paul Linsley, Emotional Intelligence in Health and Social Care, 2018
Self-awareness and the use of self are integral aspects of the interpersonal patient– practitioner relationship. The practitioner’s ability to form caring and therapeutic relationships is considered the foundation of one’s work, and thus the interpersonal relationship is considered a central component of EI (Roberts 2010, Hurley 2008). The ability to form effective interpersonal relationships calls upon both intrapersonal (self-awareness, empathy) and interpersonal (effective communication), intelligences, or EI (McQueen 2004). These enable the practitioner to manage his or her own and others’ emotions – in other words, to do emotion work (Hurley 2008, McQueen 2004). This ability to be ‘emotionally resonant’ or ‘affectively attuned’ to patients is a necessary part of effective patient–practitioner relationships (Roberts 2010).
Queerness is a Particular Liability: Feeling Rules in College and University LGBTQ Centers
Published in Journal of Homosexuality, 2023
Chad R. Mandala, Stephanie M. Ortiz
From an organizational sociological perspective, the extent to which supervisors and organizations manage and exert power over their workers is of great importance (Perrow, 1972). Emotional labor is one mechanism through which organizations control their workers, in particular, the emotional activities of employees (Hochschild, 2012). While many jobs require some manipulation of a worker’s personal emotions, emotional labor describes the occupationally required manipulation, production and management of emotions in oneself and others (Harlow, 2003; Hochschild, 2012). These feeling rules are particularly important in an examination of emotional labor because they act to create the sense of obligation that then governs emotion work through formal organizational rules and informal norms. Feeling rules regulate and control interpersonal reactions so they proceed smoothly and efficiently (Wingfield, 2015) and are spelled out publicly in the discourses of supervisors and in training programs (Hochschild, 2012). Coworkers can also reinforce these rules, with shunning, teasing, and ridicule becoming effective means to correct and adjust feelings to the convention, motivating workers to seek advantage and avoid pain (Hochschild, 2012).
I Poems on Abortion: Women’s Experiences With Terminating Their Pregnancies for Medical Reasons
Published in Women's Reproductive Health, 2018
It is clear from the results of the present study that women who end their pregnancies for medical reasons not only experience strong emotional reactions, but also tend to face a similar series of emotions throughout the termination process—excitement, shock, devastation, compassion, and gratitude. The feelings of devastation, in particular, reflect the results of previous studies, which have indicated that women who experience TFMR tend to feel grief and emotional turmoil (Hanschmidt et al., 2017; Kersting et al., 2009; McCoyd, 2009b). This leads to the question of how women who experience TFMR are able to manage their emotions. Experiencing and understanding these emotions are typically left to the women to cope with on their own, which McCoyd (2009a) referred to as “unscripted emotion work” (p. 441). Although an emotion-focused coping style is important for women experiencing TFMR (Kerns et al., 2012; Lafarge et al., 2013; McCoyd, 2009b), these women typically do not have guidance about how to cope (McCoyd, 2009b). In addition to this, they face a dissonance between their own emotions and what they think they should feel (McCoyd, 2009b), such as feeling devastated while also feeling grateful.
Paramedic care of the dying, deceased and bereaved in Aotearoa, New Zealand
Published in Progress in Palliative Care, 2021
Natalie Elizabeth Anderson, Jackie Robinson, Tess Moeke-Maxwell, Merryn Gott
Provision of care to patients, families and bystanders at the end of life is important and rewarding work. Paramedic procedural guidelines and competency assessments prioritize technical and life-saving skills. Non-technical skills including so-called ‘emotion work’29 receive less attention in research, education, guidelines, evaluations and competency assessment56. This is also, arguably, at-odds with the ideals of palliative care – which are underpinned by kindness and a holistic approach to care, taking into account all domains; emotional, psychosocial, spiritual and physical. Palliative care also values the role of family and considers the family and ill person as the unit of care57–60.