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Performance measurement and improvement
Published in Andrew Greasley, Absolute Essentials of Operations Management, 2019
BPM refers to the analysis and improvement of business processes. A process is a set of activities designed to produce a desired output from a specified input. The process orientation matches the idea of the main objectives of the operations function as the management of the transformation process of inputs (resources) into outputs (goods and services), covered in Chapter 1. Although BPM is usually used in the broad sense, it is also used more narrowly to refer to software technologies for automating the management of specific processes. In its widest sense, however, BPM brings together aspects such as the following: Process-mapping techniques, such as process mapping and service blueprinting.Simulation modelling techniques, such as BPS.Implementation of information technologies, such as workflow systems.Improvement approaches, such as BPR.Assessment models, such as ISO9000.
Process Architecture
Published in Vivek Kale, Enterprise Process Management Systems, 2018
An enterprise architecture is a high-level design of the entire business including its business processes. It describes the structure of the business processes, how they are coordinated with each other, and how technology supports them. It helps us to understand the business’s complexity by showing how all of the different systems are linked together. Business process management (BPM) is a systematic, structured approach to analyzing, improving, controlling, and managing processes, with the aim of improving the quality of products and services. Common to most BPM definitions are the structured and analytical natures of BPM required to manage business processes and the cross-functional characteristics of the business processes that BPM handles. The integration link between the strategic organizational level and the task level enabled by business processes is important throughout the business planning, definition and measurement of process performance targets, and improvement actions. The integration link between the abstract strategic level and the operational tasks level enabled by business processes is important to guarantee a proper alignment between business intentions and their practical implementations.
Industrial Process Automation
Published in Chanchal Dey, Sunit Kumar Sen, Industrial Automation Technologies, 2020
In the mid-1980s, ‘digital workflow’ systems eventually evolved to Business Process Management (BPM) software when IBM introduced system-to-system messaging between mainframes. It is customizable and Application Program Interface (API) driven. BPM is a strategic approach that concentrates on reshaping an organization's existing business processes to achieve optimal efficiency and productivity. The BPM software is the foundational backbone to facilitate completion of an organization's projects, providing a variety of tools to help, improve, and streamline how business processes are performed. BPM software components may include business analytics, workflow engines, business rules, web forms, and collaboration tools.
Robotic process automation - a systematic mapping study and classification framework
Published in Enterprise Information Systems, 2023
Judith Wewerka, Manfred Reichert
This section presents background information needed for understanding this work. First, Robotic Process Automation is explained and an example is given. Second, related work from the RPA field is summarised. To start, the differences between business process management, process mining, and RPA are clarified (cf. Figure 1). BPM deals with the modelling, implementation, execution, monitoring, and evolution of business processes (Reichert and Weber 2012). Process mining, in turn, may be considered as a sub-discipline of BPM that supports business process discovery (i.e., to discover business process models from event logs), conformance checking (i.e., to check to what degree a given event log and business process model conform with each other), and data-driven business process analysis (e.g., log-based verification of business process compliance) (Geyer-Klingeberg, Nakladal, and Baldauf 2018). Finally, RPA targets at the automation of process tasks and, thus, hands them over to a bot. All three disciplines can be induced by artificial intelligence.
A systematic mapping study of process mining
Published in Enterprise Information Systems, 2018
Ana Rocío Cárdenas Maita, Lucas Corrêa Martins, Carlos Ramón López Paz, Laura Rafferty, Patrick C. K. Hung, Sarajane Marques Peres, Marcelo Fantinato
BPM addresses different activities related to business processes including modeling, implementation, enactment and optimization; which are aided by techniques, methods and supporting tools (van der Aalst, ter Hofstede, and Weske 2003). BPM can be seen as an evolution of the former workflow management approaches and systems (van der Aalst, ter Hofstede, and Weske 2003). A number of BPM-related languages and tools for specification and modeling have been proposed in recent years. Business Process Model and Notation (BPMN) (OMG 2011) is currently the ‘de facto’ standard language to represent business processes, although other ones have also been applied for representing business processes such as the Activity Diagrams of Unified Modeling Language (UML) (Russell et al. 2006), (Zhang and Duan 2008).
RPMInter-work: a multi-agent approach for planning the task-role assignments in inter-organisational workflow
Published in Enterprise Information Systems, 2020
Meriam Jemel, Nadia Ben Azzouna, Khaled Ghedira
Enterprise Information Systems (EISs) have emerged in the last decades as promising tools used for integrating and extending business processes across boundaries of business functions, at both intra- and inter-organisational levels with the help of Business Process Management (BPM). BPM provides the enterprises an explicit description and representation of the coordination, optimisation, and automation of their business processes, increasing agility to respond to changing environment for competitive advantages, accomplishing business process re-engineering, and realising cost reductions. Workflow management has been considered to be an efficient way of monitoring, controlling, and optimising business processes through IT support (Xu 2011).