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Published in Jay Mandelbaum, Anthony Hermes, Donald Parker, Heather Williams, Value Engineering Synergies with Lean Six Sigma, 2017
Jay Mandelbaum, Anthony Hermes, Donald Parker, Heather Williams
Once the team has become acquainted and shares a common understanding of the problem, its first task is to understand the process as a whole. Process maps are a useful tool in this step. The Supplies, Inputs, Process, Outputs, and Customers (SIPOC) framework provides a guide-post in various steps of LSS. SIPOC is a high-level process map that the team develops to understand and analyze the entire process, including the problem area’s scope and impact. Questions during this phase include the following: How does this process operate?What are the most valuable steps?Does the problem area have a significant impact?What are the repercussions of addressing/not addressing the problem area within the team’s constraints?
Innovative Supply Chain Management
Published in H. James Harrington, Frank Voehl, Total Innovative Management Excellence (TIME), 2020
A SIPOC diagram is a tool that summarizes the inputs and outputs processes in flow chart form. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers. The SIPOC diagram is used by a team to identify all relevant elements of a supply chain process before work begins. It helps define a complex project that may not be properly scoped. A SIPOC diagram defines the inputs the process receives and the suppliers providing those inputs and the outputs that a process delivers to the customers receiving the outputs. In traditional manufacturing processes, these represent the physical flow of all inputs to the product and, finally, the completed product to the customer. (See Figure BB10.3)
To implement Six Sigma to minimize defects in the manufacturing of draft gear of railway wagon
Published in Rajeev Agrawal, J. Paulo Davim, Maria L. R. Varela, Monica Sharma, Industry 4.0 and Climate Change, 2023
Chanchal Singh, Deepak Agarwal, Anurag Singh, Mayank Agarwal
A SIPOC (Ketabforoush & Abdul Aziz, 2021) diagram (Figure 4.2) is a visual tool for documenting a business process from beginning to end before implementation. SIPOC (pronounced sigh-pock) diagrams are also referred to as high-level process maps because they do not contain much detail. Before the process can be investigated, we shall prepare a roadmap in the form of a project charter as shown in Table 4.2 below (Gavriluță, 2017; Parkash & Kaushik, 2011):
Improving baggage flow in the baggage handling system at a UAE-based airline using lean Six Sigma tools
Published in Quality Engineering, 2018
Imad Alsyouf, Uday Kumar, Lubna Al-Ashi, Muna Al-Hammadi
In the “define” phase in the continuous improvement cycle, the project goals and boundaries, time frame, metrics, and constraints are discussed. This phase uses several tools. First, project charter is a project management tool used in the planning phase to provide a clear direction and develop a well-defined project planning methodology to organize objectives, facts, and needs to achieve the expected outcomes effectively (Hayes, 2000). Second, the SIPOC (supplier, input, process, output, and customer) diagram is a tool used to solve problems and gain a high degree of understanding of the system to make improvements (Pyzdek, 2003; Alsyouf et al., 2011). Third, the critical-to-quality step helps identify specific customer quality features and requirements and spot problem areas. Fourth, the house-of-quality step identifies the organization's needs and whether the current existing specifications are satisfactory. Fifth, the process flow chart is a tool that provides a holistic view of the BHS and clarifies the route of the baggage in the system from the start to the end points.
Using Lean Six Sigma to improve mobile order fulfilment process in a telecom service sector
Published in Production Planning & Control, 2018
Mohammad Shamsuzzaman, Mariam Alzeraif, Imad Alsyouf, Michael Boon Chong Khoo
Next, a project charter (Appendix 1) was developed that contains all details of the project. The creation of a project charter for any LSS project is very important, as it offers the LSS team a roadmap of the project boundaries and aligns the goals with critical business needs (Lee, Tai, and Sheen 2013). To ensure that the boundaries of the project have been defined and to understand the big picture of the process (Pyzdek and Keller 2014; Shaffie and Shahbazi 2012), a SIPOC (Supplier–Input–Process–Output–Customer) process definition and a detailed process flow map (Appendix 2) were created. A SIPOC diagram along with a process flow map is highly helpful for clearly understanding the process steps, scope of the project and inputs, outputs, suppliers and customers of the process (Gijo, Scaria, and Antony 2011).
ISO 14001 combined to cost deployment (EMS-CD): a new financial vision
Published in International Journal of Production Research, 2021
Jaouad Abisourour, Mohsine Hachkar, Badia Mounir, Abdelmajid Farchi
This second step aims to choose and prioritise the processes to be studied and establish their perimeter. The processes approach is to identify and manager methodically environmental processes used in an organisation and the interactions between them (Mapping processes). The SIPOC (Suppliers, Inputs, Processes, Outputs, Customers), which is a Six Sigma tool (Karthi, Devadasan, and Murugesh 2011), makes it possible to usefully prepare the detailed cartography of the processes to be studied (operational, support and management).