China
Africa
Explore chapters and articles related to this topic
Construction management in practice
Published in Fred Sherratt, Peter Farrell, Introduction to Construction Management, 2023
To become quality certified, companies must meet the requirements of ISO 9001. This standard is based on the Deming cycle of plan-do-check-act and is a process-orientated approach. It involves the documentation and review of a company's structure, responsibilities and procedures involved in quality management, and the establishment, implementation and conformance to a qualitymanagement system. A quality management system should support consistent quality management in all aspects of a company's operations in order to meet client needs and other regulatory and legislative requirements. Quality management systems should also try to continually improve the processes and controls in place, and assure clients that the company is committed to quality.
Training, Analysis, and Planning (TAP)
Published in Gurmeet Naroola, Robert Mac Connell, How to Achieve ISO 9000 Registration Economically and Efficiently, 2022
Gurmeet Naroola, Robert Mac Connell
In short, this course provides the following information which is very critical for the registration effort: In-depth understanding of the family of ISO International Standards related to Quality Systems and Quality Systems Management.Understanding of the mechanics of the registration process.Selection requirements for those registrars which are most beneficial to the individual company business plan.Provides credentials to deal effectively with the registrar, senior management, and customers.Ability to manage and conduct effective internal audits of the quality system components to the requirements of an ISO 9000 International Standard.
Introduction to International Quality Standards
Published in D. H. Stamatis, Automotive Process Audits, 2021
This section of ISO 9001:2015 is all about the involvement of top management in the ISO 9001 Quality Management System. The first part of this clause summarizes the various responsibilities of top management with regard to the ISO 9001 Quality Management System. Among those is the requirement that top management integrate the ISO 9001 Quality Management System into the operational processes of the company, and aligns policy and objectives with the strategy of the company. Here, top management must take leadership when it comes to customer focus, including determining customer requirements, determining related risks and addressing them, and maintaining a focus on customer satisfaction. Furthermore, top management establishes its quality policy. Special attention is given to a commitment to meeting requirements and to continual improvement, and a framework for establishing and reviewing quality objectives. The focus here is to ensure that responsibilities and authorities within the company are clearly established. A task or job can only be accomplished if it is clear who is responsible for it. Ultimately, top management is responsible for the ISO 9001 Quality Management System, but they may appoint an ISO 9001 Management Representative who takes on various responsibilities and authorities of the ISO 9001 Quality Management System. [Remember that the use of simple documentation (both text and forms) will facilitate the conformance and/or compliance to the standard as applicable and appropriate.]
Factors influencing the choice of a quality certification in the Spanish hospitality industry
Published in Quality Management Journal, 2021
Sidonie Djofack, Marco Antonio Camacho Robledo
ISO 9001 is an international standard issued by ISO that specifies requirements for a QMS that demonstrates the ability of an organization to consistently provide products and services that meet customer and regulatory requirements. It defines what the organization does to meet the quality requirements of its customers, and the applicable regulatory requirements, aiming at the continuous improvement of its performance in achieving quality objectives. In the context of ISO 9001, certification refers to the issuance of a written assurance by an independent external body which audits the QMS and verifies that it complies with the requirements specified in the standard. Thus, the ISO 9001 certification certifies that an organization has a QMS following the ISO 9001 standard.
Quality management practices in SMEs: The effects of contextual factors
Published in Quality Management Journal, 2020
The International Organization for Standardization (ISO) supports and urges quality improvement in accordance with an international perspective. This organization provides ISO 9000 as a set of QM standards and guidelines for organizations so that they can ascertain their product and service quality.