China
Africa
Explore chapters and articles related to this topic
Customer Experience
Published in James William Martin, Operational Excellence, 2021
Once the survey is completed, the responses will need to be verified for accuracy and consistency, and corrections will be made by the interviewer. Business rules are needed to address nonresponse, do-not-contact requests, survey fatigue, and data cleanup (i.e., contact lists) before and after a survey. These rules should be integrated with the survey methods, whether e-mail, phone, site visits, and others. All corrections need to be available for auditability. Problems may arise regarding incorrect process (e.g., the flow of questioning was interrupted) or mathematical errors such as incorrect or transposed numbers. There could also be typographical errors or illegible writing. Information may also be missing. After the reviewer makes corrections, the responses are conditioned for either manual analysis or machine summarization. The team should have procedures for handling incorrect data, sampling issues, and other problems.
Deep Insights of Erroneous Bengali–English Code-Mixed Bilingual Language
Published in IETE Journal of Research, 2023
Isha Ganguli, Rajat Subhra Bhowmick, Jaya Sil
Typographical errors are induced by human typing mistakes. According to Damerau [27], 80% of the typographical mistakes in English are induced by single-letter misspellings. We have categorised the typographical errors in the following five ways:Insertion and Deletion Error: Error takes place by inserting or deleting letters in a word, making it erroneous.Substitution Error: A letter in a word is substituted with a wrong letter.Transposition Error: Due to typing mistakes, two letters within a word exchange their positions, resulting in erroneous word. In our work, the position interchanging between two letters is considered up to 2-gram positions when the length of the word is greater or equal to 6 else 1-gram transposition is considered. The possibility of transposing two words of more than 2-gram distance is not considered as its possibility of occurrence is negligible.Keyboard-radius Error: The keyboard-radius error has been proposed in the paper by observing the patterns of human typing errors in the datasets, a more specific version of Substitution error. This error is based on the fact that the probability of replacement of a particular letter while typing is always higher in case of the specific letters, placed within the unit radius distance in a keyboard. Unit radius distance considers the adjacent keys of the target key used in the standard keyboard. Suppose an original word is “Big”, the probability of replacing “g”, with letters “t”,“f”,“b”,“h” are higher in comparison with other letters in the keyboard, as these four letters are placed in 1 radius distance from “g”. Table 3 depicts example of typographical errors.