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Developing Performance Support Products
Published in James R. Williams, Developing Performance Support for Computer Systems, 2004
Unless the users are experts or the system is totally self explanatory, it is generally safe to assume that online help will be needed to support any software system. Specific needs for online help should have been determined during the analysis of skill and knowledge requirements. However, if skill and knowledge requirements were not developed, each task should be analyzed to determine what kind of support should be provided by the online help. When analyzing the need for help, analyst should keep in mind who the users are, what they will do with the application, their current skills and knowledge as well as what information they will need to support the task. In general, help is useful to support task activities that require: Specific steps or procedures for performing the task (particularly those performed infrequently).Information about the user interface, e.g., windows, commands, controls, fields, etc. (i.e., what it is, what it does and how to use it).Information about the application, what it does and how it works.Memory of infrequently used information.Interpretation of results (e.g., description of outputs).Quick and accurate performance of relatively complex behavior.
An Arabic Translation of the Computer System Usability Questionnaire (CSUQ) with Psychometric Evaluation Using Kuwait University Portal
Published in International Journal of Human–Computer Interaction, 2021
Abeer A. Al-Hassan, Bareeq AlGhannam, Mohammad Bin Naser, Haneen Alabdulrazzaq
CSUQ is a standard usability questionnaire developed by IBM in 1988 and is commonly used as a post-evaluation tool to measure perceived usability. CSUQ was developed to alternatively substitute PSSUQ when used in a non-laboratory testing setting, where the tone of the statements is changed to fit the context. CSUQ is more adequate than PSSUQ when responses from a large sample are required to conduct factor analysis (Lewis, 1995). The original version of CSUQ was composed of 19 statements in English:Overall, I am satisfied with how easy it is to use this systemIt was simple to use this systemI can effectively complete my work using this systemI am able to complete my work quickly using this systemI am able to efficiently complete my work using this systemI feel comfortable using this systemIt was easy to learn to use this systemI believe I became productive quickly using this systemThe system gives error messages that clearly tell me how to fix problemsWhenever I make a mistake using the system, I recover easilyThe information (such as online help, on-screen messages, and other documentation) provided with this system is clearIt is easy to find the information I neededThe information provided for the system is easy to understandThe information is effective in helping me complete the tasks and scenariosThe organization of information on the system screens is clearThe interface of this system is pleasantI like using the interface of this systemThis system has all the functions and capabilities I expect it to haveOverall, I am satisfied with this systemPlease list the three things you liked most about this system software.Please list the three things you liked least about this system software.