Your Agent Account Management team have overall responsibility for how Taylor & Francis deals with all agents placing orders for journals. Their role includes working with our agents to provide them the best possible service, improving our internal procedures and systems as well as keeping you updated.

Your team

Taylor & Francis have a dedicated team who deal with all our agents for orders and renewals. Please feel free to contact them if you have any queries.

Email: [email protected]


We have a number of agents who use our ICEDIS format for orders and renewals. There are many benefits to using EDI, if you would like to know more, please contact a member of our agents team using the above details.


As in previous years, we are aware that agents need pricing as soon as possible, so we make our pricing available in .xlsx format prior to our official .pdf price list being made available on our Taylor & Francis website.

For all pricing details, please go to our Pricing page.

Corporate Pricing

Corporate Pricing Policy

As introduced for 2019, in addition to the standard institutional pricing, there will also be corporate pricing. Customers will now be categorized as institutional or corporate and different pricing will be used for these customers. Institutional pricing should be used for the following customers only:

  • Higher Education
  • NHS and Hospitals
  • Government
  • Non-profit/Charities

We are trying to formalise the process as we need to make sure our corporate customers are being quoted correctly. If the customer is a corporate entity then they should not be receiving institutional pricing. For customers who are already in a sales deal, you will receive a renewal quote as you have done in previous years.

We appreciate that there will be some higher price rises than our corporate customers have seen in previous years. If you have any questions regarding the pricing for corporate customers, please contact your sales team. If you have not previously worked with the sales team at T&F, please contact [email protected]. Your query will then be directed to the correct sales team. For all queries relating to corporate pricing, please use your normal contact.

Helpful links

Please use the links below to download a copy of the relevant document. These are updated regularly, so please consult these lists before submitting claims and queries.

In order for us to be able to publish our articles online as quickly as possible, we have a number of journals where the print publication schedule differs to the online. If you have any questions about these journals, please contact your Agent Account team.

Claims and Cancellations


Claims for issues not received should be made in writing and within 12 months of publication, or since the last valid claim, whichever was most recent. Please note that claims can take up to 15 working days to process and up to 60 days to be delivered. To claim, please complete our online web form linked here. Please include the full title of the journal you are missing, the year, volume and issue number. Also, your full name, address and customer account/order number.

If you have multiple claims please use the spreadsheet as a template, which you can attach to the email.

Cancellations: No refunds can be made after the first issue of the journal for the year has been despatched for print subscriptions or after the 28th February (current year) for both online only and print and online subscriptions. 

Agents Newsletter

If you wish to be added to our Agents E-Newsletter distribution list, please contact [email protected].

Taylor & Francis Online access

As soon as your order and payment has been received and processed, online access is automatically fed through to the customer’s account on Taylor & Francis Online, saving both you and our mutual customer the trouble of having to request activation.

Should our mutual customer be experiencing any online access issues after this activation you can contact the Taylor & Francis Online Support team using the following email address: [email protected], quoting the following information.

  • Agent order NumberOrder Number (publisher ID number)
  • Subscriber/Customer Number
  • Full journal title(s)
  • Year(s) of subscription
  • Institution Name
  • Full mailing address for where the subscription is delivered
  • IP address/range

Title-by-Title Archive

Institutional subscribers can now license access to content published prior to 1997 via the Title-by-Title Archive option. This cost-effective option allows our mutual customers to shape their library’s archival collection on an annual, per title basis.

There are many benefits to the Title-by-Title Archive option:

  • Discover articles that have shaped the research we see today
  • Delve into over 1,000 online titles
  • Explore established and influential content from 1996 back to the very first volume
  • Tailor the content that you provide to your researchers

The Title-by-Title Archive can be licensed on an annual basis and is available in online only format. Should you require further information, please contact a member of our Agents Team.


We will send you renewal reminders each year when your subscription is due to expire.

We offer a variety of simple methods to renew including a secure online payment facility. To renew online you will need a copy of your renewal notice to hand.

Thank you for visiting our Agents Customer Services page. We hope you have found the information helpful.

For any other customer queries, please visit the main customer services page.