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Evaluation of the influence parameters of Industry 4.0 and their impact on the Quebec manufacturing SMEs: The first findings
Published in Cogent Engineering, 2020
Sébastien Gamache, Georges Abdul-Nour, Chantal Baril
The leadership determines the direction of the company, its knowledge of the market and the evolution of the environment. The culture and the organization represent the means implemented to foster innovation, continuous improvement, acceptance of change, acquisition of skills, etc. The technology management addresses the notions of digital maturity, cybersecurity, and the use of digital technologies to achieve business goals. Data management represents the capture, the storage, the processing and the quality of the data used in the business. The measurement system represents how to use the data to facilitate the decision-making process. Finally, the customer experience represents the methods used to personalize and improve the offer and the relations with the customer.