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Warehousing and Distribution
Published in A. Ravi Ravindran , Paul M. Griffin , Vittaldas V. Prabhu , Service Systems Engineering and Management, 2018
A. Ravi Ravindran , Paul M. Griffin , Vittaldas V. Prabhu
Equipment for sortation is typically automated and integrated with the conveyor network. A key benefit is that it improves the efficiency of picking operations. For example, consider three orders made up of two lines each:
An exploratory study on the returns management process in an online retailer
Published in International Journal of Logistics Research and Applications, 2018
Ana Carolina de Araújo, Erica Mayumi Matsuoka, July Ellen Ung, Alexandre Massote, Mauro Sampaio
A substantial research investigated the returns management process. For example, Stock and Mulki (2009) identified five steps in the reverse logistics process: (1) Pre-receipt: providing authorisation, labelling, and other process elements to customers or consumers who want to return a product; (2) Receiving: unloading and distributing product returns to processing centres; (3) Processing: activities such as data entry and issuing customer credits; (4) Sortation: Inspection and routing of returns to a disposition point; and (5) Disposition: putting the product back into inventory or temporary storage, repackaging, repairing, refurbishing, or remanufacturing. From a synthesis of empirical findings and literature, Bernon, Rossi, and Cullen (2011) present a conceptual framework for managing retail reverse logistics operations. They identify the six process stages, which are: customer return request, return logistics, processing and sortation, inventory control, repair and refurbishment, and final disposition. These stages were important for minimising logistics costs and improving the resale revenue of products. Later, Bernon, Cullen, and Gorst (2016) present an enriched conceptual framework, which illustrates a range of new dimensions for retail returns management within the context of omni-channel retailing.