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Trust Principle #16: Discipline Only the Unwilling, but Know That They Are Few
Published in Brent D. Timmerman, Starting Lean from Scratch, 2019
However, you will occasionally run into a situation when the mistake was not made in good faith, and a lack of willingness to do the right thing really was the root cause. In these cases, the progressive discipline of the individual, assessed with the advice of human resources, is necessary. In severe cases, such as theft or fraud, don’t be afraid to jump right to the last step of discipline and terminate the individual outright. These people are poisonous, and they need to be removed from the organization immediately.
Leading the Lean Journey
Published in Chris A. Ortiz, The Psychology of Lean Improvements, 2012
Go to your employees for advice and engage them in problem-solving issues. Using the talent that is available to you is a key ingredient in building a positive and helpful team. One person may have the solution, or perhaps the department can resolve the problem together. In either case, involving your workers promotes trust as well as professional interaction.
From Design Requirements to Effective Privacy Notifications: Empowering Users of Online Services to Make Informed Decisions
Published in International Journal of Human–Computer Interaction, 2021
Patrick Murmann, Farzaneh Karegar
As far as client-sided TETs that operate locally under the user’s control are concerned, it has been pointed out in the literature (Angulo et al., 2015; Fischer-Hübner et al., 2016) that the effective sphere of influence governed by a technological artifact requires clarification. Users have difficulties to understand where exactly data reside at the time when they make decisions, and what potential influence they have to intervene in the processing. We therefore assume that the users of a TET will not always be able to differentiate between the TET itself and the data service for which it provides transparency. Hence, respective inadequacies on the part of a data service will most likely be perceived as a shortcoming of the TET. Only if data service and facilitator go smoothly hand in hand will users be able to experience usable transparency and intervenability. Our prototype exemplifies a TET that provides advice and guides decision-making. To actually take operational steps for users is beyond its scope. The first step toward a smoother integration of exercising a user’s data subject rights is to inform data controllers about the user’s choice. However, even if the technical and legal issues regarding the collaboration between TET and data service could be solved, heeding the user’s choice would ultimately be up to the data service.