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Introduction to International Quality Standards
Published in D. H. Stamatis, Automotive Process Audits, 2021
This section of ISO 9001:2015 is all about the involvement of top management in the ISO 9001 Quality Management System. The first part of this clause summarizes the various responsibilities of top management with regard to the ISO 9001 Quality Management System. Among those is the requirement that top management integrate the ISO 9001 Quality Management System into the operational processes of the company, and aligns policy and objectives with the strategy of the company. Here, top management must take leadership when it comes to customer focus, including determining customer requirements, determining related risks and addressing them, and maintaining a focus on customer satisfaction. Furthermore, top management establishes its quality policy. Special attention is given to a commitment to meeting requirements and to continual improvement, and a framework for establishing and reviewing quality objectives. The focus here is to ensure that responsibilities and authorities within the company are clearly established. A task or job can only be accomplished if it is clear who is responsible for it. Ultimately, top management is responsible for the ISO 9001 Quality Management System, but they may appoint an ISO 9001 Management Representative who takes on various responsibilities and authorities of the ISO 9001 Quality Management System. [Remember that the use of simple documentation (both text and forms) will facilitate the conformance and/or compliance to the standard as applicable and appropriate.]
Total Quality Management (TQM)
Published in Sunil Luthra, Dixit Garg, Ashish Agarwal, Sachin K. Mangla, Total Quality Management (TQM), 2020
Sunil Luthra, Dixit Garg, Ashish Agarwal, Sachin K. Mangla
A simple quality policy is: ‘Xerox is a quality company, quality is the cornerstone of Xerox, and quality is about providing our internal and external customers with innovative products and services that meet their requirements.’A quality policy is a short document published by the executive management of an organisation that establishes what quality means to the firm. It is published to all employees and is often made public so that it can be accessed by investors, customers, suppliers, and regulators. It’s a cornerstone document of several quality standards. A quality policy typically describes your business and your commitment to quality. The core information offered is a small set of quality principles.
Management of aerospace quality assurance
Published in Wesley Spreen, The Aerospace Business, 2019
The continual improvement of the effectiveness of the quality management system should be established as an organizational objective to be accomplished through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions, and management review. Implementation of improvement activities should be monitored and evaluated for effectiveness. Potential opportunities for continual improvement initiatives can result from lessons learned, resolution of past problems, and benchmarking of best practices.
Sustainable quality control mechanism of heavy truck production process for Plant-wide production process
Published in International Journal of Production Research, 2020
Hongfei Guo, Ru Zhang, Yingxin Zhu, Ting Qu, Min Zou, Xiangyue Chen, Yaping Ren, Zhihui He
The marketing management department has three main responsibilities: managing customer relationship and discovering potential customers to develop market share; Review product sales contracts to achieve market segmentation and order classification. The material management department is responsible for the procurement of production materials, the management of material and finished products. The technical management department has the technical function and is mainly responsible for the technical problems of the company's products. The general assembly management department is mainly responsible for equipment management, tooling management and workshop management. The human resources department and quality management are independent but directly responsible to the general manager and chief engineer. The quality management department has the function of measurement and inspection, and compiles the general quality policy, inspects and audits the whole process from raw material procurement to production and assembly to after-sales product tracking. The supervision and management department shall supervise the other departments and implement the accountability system.