Quality management maturity grid

A quality management maturity grid is a method used to categorize the capabilities of management, organization, and relative costs of quality based on the level of maturity in dealing with quality issues. It is one of several models of maturity, including the Capability Maturity Model, Capability Maturity Model Integration, Crosby's Quality Management Maturity Grid, Organizational Project Management Maturity Model, and Business Process Maturity Model.From: Reliability and Warranties: Methods for Product Development and Quality Improvement [2006], World Class Manufacturing performance measurement using a maturity model and the FlowSort method [2021]

Toward an Integrated Product Quality System

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Purchase Book

Published in Marlin U. Thomas, Reliability and Warranties: Methods for Product Development and Quality Improvement, 2006

Marlin U. Thomas

The process starts with a thorough evaluation of the existing quality system by applying a method that consists of a matrix for identifying operations in the production process with improvement potential. This method, called a quality management maturity grid, categorizes the capabilities of the management, organization, and relative costs of quality by the level of maturity in dealing with the issues. A 14-step quality improvement program is then developed and implemented. Crosby proposes a “zero defects per day” goal that is understood and supported by all employees. He is an advocate for the use of quality teams, goal setting, and rewards for improving quality. His measurement of quality improvement focuses on improving conformance quality by reducing scrap, rework, inventory, inspection and testing, and service. (See Crosby, 1979)

World Class Manufacturing performance measurement using a maturity model and the FlowSort method

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Journal Information

Published in International Journal of Production Research, 2021

Cássia Taisy Alencar de Andrade, Ana Paula Henriques de Gusmão, Wladson Silva

Among the several well-regarded and widely disseminated models of maturity in the literature are: the Capability Maturity Model (CMM), the Capability Maturity Model Integration (CMMI), Crosby’s Quality Management Maturity Grid’ (QMMG), the Organisational Project Management Maturity Model (OPM3), the Business Process Maturity Model (BPMM), among other models (Crosby 1979; Paulk et al. 1993; CMMISM2000; PMI 2003; OMG 2008).

Quality management maturity grid

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Toward an Integrated Product Quality System

World Class Manufacturing performance measurement using a maturity model and the FlowSort method