China
Africa
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The Impact of Environmental Practices on Hotel Perceived Performance
Published in Mohammed El Amine Abdelli, Nadia Mansour, Atilla Akbaba, Enric Serradell-Lopez, Sustainability, Big Data, and Corporate Social Responsibility, 2022
Khaled Tamzini, Anissa Ben Hassine, Tahar Lazhar Ayed, Mohamed Fadhel Djlassi
This research uses the performance conceptualization of Tarí et al. (2010), who consider its perceptual nature or perceived performance. This latter is perceptual, where it enables managers to measure their firm’s performance concerning their main competitors (Molina-Azorín et al. 2009). Perceived performance is considered a subjective performance that is likely to facilitate the measurement of complex performance dimensions, such as customer satisfaction and brand equity (Molina-Azorín et al. 2009). It is also regarded as an objective performance in the sense of Gonzàlez-Benito (2005), and competitive performance in the mind of Molina-Azorín et al. (2009) since its indicators are obtained directly from the company and secondary sources.
Exploring rider satisfaction with transit service in Indore, India: an application of the three-factor theory
Published in Transportation Letters, 2019
Chen Zhang, Xinyu Cao, Ajay Nagpure, Siddharth Agarwal
The IPA can be used to identify service improvement priorities (Figure 1). It analyzes service attributes along ‘user-perceived performance’ (or satisfaction) and importance. Using a two-dimensional matrix, four quadrants of attributes can be derived. It allows transit planners to identify key drivers achieving satisfaction (high-importance & high-satisfaction attributes), to formulate improvement priorities (high-importance & low-satisfaction attributes), to demonstrate areas of possible overkill (low-importance & high-satisfaction attributes), and to find areas of ‘tolerable’ disadvantages (low-importance & low-satisfaction attributes) (Azzopardi and Nash 2013). Many studies have applied the approach. Applying IPA to a CSS of rail transit in Suzhou, China, Shen, Xiao, and Wang (2016) found that transit agencies should improve information distribution/disclosure, and equipment and facilities. Iseki and Taylor (2010) employed the IPA to examine quality of service provided by bus stops and train stations in Los Angeles.