Xiaoice

Xiaoice

Synthetic Colleagues

Published in Ron Fulbright, Democratization of Expertise, 2020

Humans naturally form relationships with inanimate objects and researchers’ relationships with their personal versions of Synclair will be no different. In fact, we already have seen people forming relationships with intelligent chatbots like Xiaoice. Xiaoice is a text-based chatbot imitating the personality of a teenager living in China. Millions of teenagers have confided in, sought help from, and built a friendship with Xiaoice (Shum et al., 2018). The teenagers know Xiaoice is not a real person, but it does not matter. Xiaoice fulfills a human need.

Social Chatbot: My Friend in My Distress

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Journal Information

Published in International Journal of Human–Computer Interaction, 2023

Fayaz Ali, Qingyu Zhang, Muhammad Zubair Tauni, Khuram Shahzad

Xiaoice is designed to serve an emotional connection with its users (Croes et al., 2022). Given that young people exhibit recurrent anxiety symptoms (Greer et al., 2019) and constitute a significant proportion of users on social media platforms (Panda & Jain, 2018), they are more likely to interact with Xiaoice frequently. Thus, collecting data from young people would help us address the research model more effectively.

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Synthetic Colleagues

Social Chatbot: My Friend in My Distress