Operating model

Operating model

Lean IT Service Management

Published in Steven Bell, Daniel T. Jones, Charles Betz, Troy DuMoulin, Paul Harmon, Sandra Foster, Mary Poppendieck, John Schmidt, Run Grow Transform, 2017

Troy DuMoulin

An operating model is also a logical representation or blueprint of the IT value stream architecture (Figure 11.1), and it is agnostic insofar as existing organizational structure and sourcing strategies are concerned. The operating model provides a framework to identify and define the major activities, capabilities, process dependencies, and critical success factors required to directly or indirectly convert customer requirements or requests into the expected service outcomes or deliverables.

Managing digital transformation of smart cities through enterprise architecture – a review and research agenda

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Journal Information

Published in Enterprise Information Systems, 2021

Bokolo Anthony Jnr

The business architecture aligns city’s operating model, objectives, and strategies with IT. This layer creates a business case for IT transformations by providing a business-centric view of the enterprises that provides services in the city from a functional perspective. It entails how systems and processes are centralised and decentralised across smart services provided by the city (Oracle 2009). Thus, business architecture entails high-level abstraction of services. Application Architecture

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Lean IT Service Management

Managing digital transformation of smart cities through enterprise architecture – a review and research agenda