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Project Communications Management
Published in Ginger Levin, PMP® Exam Preparation, 2018
The types of communications are a tool and technique in Plan Communications Management. While there are several approaches to use, the key words in this question are real time. Interactive communication involves exchanging information in real time between two or more parties. It uses meetings, phone calls, instant messages, social media, and video conferencing. [Planning]
Investigating the Relationships Among Security Communications, Passenger’s Awareness and Satisfaction Toward Preflight Security Checks
Published in The International Journal of Aerospace Psychology, 2021
Yin-Long Pai, Shiou-Yu Chen, Kung-Don Ye
This study hypothesized that three types of security communication will positively affect passenger satisfaction with security checks, and empirical data in this study supported this for cases, except terminal communication. Compared with check-in counter communication (one-on-one communication between airline ground staff and passengers) and websites or social network communications (passengers who actively collect or search for relevant information), terminal communication is more passive, and the information communicated is fragmented and cluttered. When passengers entered the airport terminal, they often paid attention to crucial information such as check-in counters, boarding times and gates, and so on, and ignored passive terminal communication tools. The effect of terminal communication on satisfaction with security checks therefore become insignificant. In short, this study claimed that different communication channels have different degrees of effects on passenger satisfaction with security checks. Active and two-way interactive communications are more effective than passive ones.