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Communications
Published in Emmanuel Tsekleves, Rachel Cooper, Design for Health, 2017
Effective information design can help people understand, which can be particularly important if a message or set of messages is complicated or confusing. It can mean that people retain information that is relevant to them or their situation, and it can make the difference between taking action or not, or it can change the way people behave. But do we know how many people have taken action as a result of effective information design? Can its effectiveness be measured? There is some evidence to suggest it can. PearsonLloyd’s work on a better A&E found that 75 per cent of patients said that improved signage reduced their frustration during waiting times.2 The work of research-based organisations, such as the Communication Research Institute, led by David Sless, and the Centre for Information Design Research, led by Alison Black, are committed to demonstrating that good information design makes a measurable difference. Their blogs and websites provide examples relevant to healthcare of one kind or another.3
Design Thinking and Welfare
Published in Yvonne Eriksson, Different Perspectives in Design Thinking, 2022
Riika Saurio, Lea Hennala, Satu Pekkarinen, Helinä Melkas
Implementation requires work after the initial installation phase. Using a new service or device and giving feedback on it must be learned. Adoption and development of a new mode of operation belong in this phase. If the users are not convinced about the usefulness of a new service or product, they easily return to the old way of doing things. If the organization does not support the change, it is even easier to end up doing this (Hyppönen and Valkeakari, 2009). All these issues are points for both design thinking in general and, notably, information design. Organizational change may also cause resistance to change. The implementation may be deliberately hampered. Technology users assess personally if the change is negative or positive from their point of view. Resistance may manifest itself in many ways. Use of the device or service may be avoided; errors may be caused, and as time goes by, the object of resistance can change from the device to its meanings and become personalized in the supervisor. Resistance can be mitigated by providing sufficient support to both supervisors and users, committing all to the process and ensuring high-quality planning (Holm, 2013). Information design again plays a key role. As noted by Passini (1999), developers need to know how to solve problems so that the information can be brought forth in an appropriate way. Horn’s (1999) definition of information design is apposite: “information design is defined as the art and science of preparing information so that it can be used by human beings with efficiency and effectiveness”. Convincing users about usefulness, supporting change and mitigating resistance all require the use of information. Horn (1999) further noted that the values distinguishing information design from other kinds of design are efficiency and effectiveness at accomplishing the communicative purpose. The purpose may be related to actual developing of comprehensible documents, designing easy human-computer interfaces, enabling people to find their way in virtual spaces or implementing and using welfare technology such as in this study
How information presentation formats influence usage behaviour of course management systems: flow diagram navigation versus menu navigation
Published in Behaviour & Information Technology, 2022
Pengfei Tang, Zhong Yao, Jing Luan, Jie Xiao
Information or software systems are valued based on their graphic interface, communication power and functionality expression (Cassino et al. 2015). Therefore, information design, which is concerned with how people cognitively process information and assures users to make sense of the information presented, is considered as a key component for good user experience. Information design is a process which involves rearranging the content layout to achieve more effective and efficient content navigation and improve user experience (Zhang 2007). Information presentation (Wook, Ashaari, and Rahim 2016), information format (Hong, Thong, and Tam 2004), presentation adaption (Adipat, Zhang, and Zhou 2011), presentation format (Jiang and Benbasat 2007; Sithole 2016; McAlpin, Kalaycioglu, and Shilane 2019), or navigation design (Leuthold et al. 2011), all of which are within the category of information design, are related to the organisation and presentation of information about the available alternatives and their attributes (Cooper-Martin 1993). They have come to researchers’ attention due to their critical influence on users’ information acquisition, processing, and decision making performance. Information design has been broadly investigated in different backgrounds, such as presentation adaptions for mobile web browsing (Adipat, Zhang, and Zhou 2011; Deng and Chang 2013; Wook, Ashaari, and Rahim 2016), product presentation formats for online shopping (Hong, Thong, and Tam 2004; Jiang and Benbasat 2007; Li et al. 2016), medical information presentation for patients’ risk perception (Gardner et al., 2011), search results presentation for web-based information retrieval systems (Joho and Jose 2006; Wu et al. 2017), navigation designs for web sites (Leuthold et al. 2011), and so on.