Remote assistance

Remote assistance

Remote assistance refers to the use of technology to provide guidance and support to a non-expert user from a remote location. This can involve the use of audio, mouse, pen, touch, or keyboard input devices to instruct the user. Remote assistance is particularly important for companies with machines installed in remote locations, as it allows experts to provide assistance without physically being present.From: Augmented reality and mixed reality behavior navigation system for telexistence remote assistance [2021], Handbook of Industry 4.0 and SMART Systems [2019]

Operator 4.0

View Chapter

Purchase Book

Published in Diego Galar Pascual, Pasquale Daponte, Uday Kumar, Handbook of Industry 4.0 and SMART Systems, 2019

Diego Galar Pascual, Pasquale Daponte, Uday Kumar

Remote assistance is also key when companies have machines installed in remote locations. Such machines need to be monitored, operated and repaired with the minimum amount of people on-site. Industrial AR can help by easing remote collaboration between workers (Reddy et al., 2015; Smparounis et al., 2008). Augmented communications can also be used for collaborative visualization in engineering processes during stages related to design or manufacturing (Schneider et al., 2017). Likewise, IAR can help workers in decision-making, as it can combine physical experience with information extracted in real time from databases (Moloney, 2006). Industrial AR can also provide quick access to documentation such as manuals, drawings or three-dimensional (3D) models (Henderson and Feiner, 2011; Qi, 2010; Zollmann et al., 2014).

Augmented reality and mixed reality behavior navigation system for telexistence remote assistance

View Article

Journal Information

Published in Advanced Robotics, 2021

Eimei Oyama, Kohei Tokoi, Ryo Suzuki, Sousuke Nakamura, Naoji Shiroma, Norifumi Watanabe, Arvin Agah, Hiroyuki Okada, Takashi Omori

When using commercial remote assistance systems, the expert must instruct the non-expert using audio, mouse, pen, touch, or keyboard input devices. However, field experts may not be able to effectively instruct a remote non-expert for using these interfaces. This scenario is complicated further if a non-expert is not able easily to comprehend the operator’s language. BNS can help effectively utilize the experience of experts in such scenarios, as illustrated in Figure 2(a) [15].

Explore chapters and articles related to this topic

Operator 4.0

Augmented reality and mixed reality behavior navigation system for telexistence remote assistance