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Analysis acceptance and use of CeLOE learning management system (LMS) Telkom University using unified theory of acceptance and use of technology (UTAUT) and Delone-McLean Model
Published in Siska Noviaristanti, Contemporary Research on Management and Business, 2023
In 2003, Delone and McLean again used and improved the previous D&M IS Success. In the D&M IS Success Model, there are several changes: Service Quality, Intention to Use, and the merger of Individual Impact with Organizational Impact into Net Benefit. Here is an independent variable according to Delone and McLean (2003): Information quality is the quality of information that measures the quality of the output of an information system, i.e., the quality produced by information systems, especially in the form of reports. System quality is the quality of the system of information system itself and the quality of the desired information characteristics of the product. Indicators are necessary because system quality is a latent variable that cannot be measured directly. Service quality is a response reaction obtained from information system developers in the form of personnel support to fulfill expectations and solution providers to user constraints. According to Delone and McLean, Service Quality has three indicators: responsiveness, assurance, and Empathy.
Determinants of Continuous Use Intention of News Apps in India: Towards an Integrated Model
Published in International Journal of Human–Computer Interaction, 2023
Saurabh Sharma, Yanxia Cheng, Prashant Sharma
Information Quality refers to the “characteristics of the output offered by the IS, such as accuracy, timeliness, and completeness, understanding and accessibility” (C. Tam & Oliveira, 2016). Through news apps, which can feature large-scale or short news, users can access information that is timely, consistent and accurate (Ye et al., 2019). Users are more inclined to continue using news apps if they are able to deliver content on these parameters and fulfill their information needs. Besides, low-quality information confuses users as it increases search and information processing cost (Gu et al., 2007). Outdated delivery of news and information can lead to wastage of users’ time and make it more cumbersome to find valuable information. Chae et al. (2002) observed that IQ impacted internet usage significantly. Similarly, K. C. Lee and Chung (2009) observed that IQ influenced the use of m-banking in South Korea and also played a critical role in the continuous use of e-learning management systems (Al-Busaidi, 2012). Therefore, the following hypothesis is proposed:
System and Information Qualities in Mobile Fitness Apps and Their Effects on User Behavior and Performance
Published in Information Systems Management, 2023
Mobark Q. Aldossari, Quynh N. Nguyen, Anh Ta, Steven A. Schulz
As mentioned in the literature review, the proposed model includes the two key factors of IS quality: system quality and information quality. System quality refers to the extent users perceive the quality of the technical aspects of an MFA system, which includes software and data components (Petter et al., 2013). System quality can be accessed by various factors, such as reliability, flexibility, integration, timeliness, accessibility, functionality, credibility, monitoring, scalability, and speed. Information quality refers to the extent users perceive the quality of outputs that an MFA system produces. Information quality can be assessed by measurements of completeness, accuracy, currency, format, precision, logging, and verification. However, including or excluding proper factors to measure system quality and information quality depends on the research context and the type of IS system. (Forsgren et al., 2016; Petter et al., 2013)
Investigating Health and Fitness App Users’ Stickiness, WOM, and Continuance Intention Using S-O-R Model: The Moderating Role of Health Consciousness
Published in International Journal of Human–Computer Interaction, 2022
Mohamed M. Elsotouhy, Mohamed A. Ghonim, Thamir Hamad Alasker, Mohamed A. Khashan
Information quality is defined by McKinney et al. (2002) as consumers’ views of the quality of given information. Similarly, Liu et al. (2017) agree that the quality of information is a function of the gap between customers’ expectations and perceptions of distributed information. If you use a particular system, its data is of high quality (Wixom & Todd, 2005). According to Degirmenci (2020), information quality is critical to lowering users’ information and processing costs, which benefits service providers. Information quality is defined by sufficiency, relevance, accuracy, and timeliness (Zhou, 2013). In terms of user engagement, the quality of the information provided by a smartphone application dictates the degree to which the user engages with it (Kim & Baek, 2018). The information provided through smartphone apps should be personalized, pertinent and simple to maintain user engagement (Islam & Rahman, 2017; Noh & Lee, 2016), resulting in a long-term partnership with service suppliers (Barreda et al., 2015; Fang et al., 2017). According to Ali et al. (2021), high-quality information increases user engagement. As a result, we propose the following hypothesis to explain the relationship between information quality and user engagement: