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Smart City Planning from an Evolutionary Perspective
Published in Tommi Inkinen, Tan Yigitcanlar, Mark Wilson, Smart Cities and Innovative Urban Technologies, 2020
N. Komninos, C. Kakderi, A. Panori, P. Tsarchopoulos
Understanding the operation of intelligent cities through the three innovation circuits (IC1, IC2, and IC3) mentioned above, places the origin of smart cities in the digital space that sustains citizen innovative behavior, and more informed investment and governance practices. The digital space of cities is created by a large variety of elements, such as broadband networks, sensor networks, urban operating systems, web spaces, datasets, and urban informatics. It can be described by a series of layers or rings, each one having specific characteristics and functionality: (a) broadband networks, wired and wireless infrastructure, and communication protocols enabling communication and the connectivity of various devices embedded into the urban space; (b) data creation and collection technologies, such as sensors, smartphones, actuators, (c) databases, algorithms, and programming languages, which allow for dataset creation and processing, data visualization, and analytics; (d) web and smartphone technologies enabling the creation of applications with functionality targeted to different domains of the city; at least 20 different domains of cities can be identified as potential fields of applications related to the economy, city infrastructure and utilities, quality of citizen life, and city governance (see the ICOS software repository at icos.urenio.org); and (e) e-services addressed to citizens and organizations, based on applications adopted by the market and offered on a regular basis as a service via viable business models. In a condensed and articulated form, all these elements can be found in the so-called “urban operating systems” which integrate network infrastructure, sensors, devices, software applications, and people across different domains and urban systems (Marvin and Luque-Ayala, 2017; Living Plant, 2016).
A Supervised Guest Satisfaction Classification with Review Text and Ratings
Published in Qurban A. Memon, Shakeel Ahmed Khoja, Data Science, 2019
Himanshu Sharma, A. Aakash, Anu G. Aggarwal
The digital revolution has resulted in the transformation of many businesses to online mode. Digitalization has modified the operational strategy of online firms due to advantages such as cost-effectiveness, 24 × 7 availability, no geographical limitations, and low entry and exit barriers, to name a few [1–2]. The upward trend in online marketing is especially noticed in the service sector. Few popular categories under the service sector are retails, banks, hotels, airlines, healthcare, and education, to name a few. Automation in conducting business practices has forced market practitioners to realign their strategies to online domain to streamline their daily functioning [3]. Electronic service (e-service) is defined as the process of providing services through a digital medium. These services may be commercial, such as booking movie tickets, hotel rooms, and airline tickets, or they may come under the noncommercial category, such as the service provided by government [4–5]. The worldwide e-service revenue was $165.3 billion in 2017 and is expected to reach $224 billion by 2022 [6]. Most popular activities under the service industry come under the hospitality sector. It has been asserted that most of the customers approach the requirements through online travel agencies (OTAs), which are third-party sites that allow customers to book hotel services through a single platform [7]. Customers prefer these web sites, as they provide various incentives, discounts, gift vouchers, and economical package, which may not be available on the direct hotelier’s web site. Flourishing awareness of these e-services may be attributed to the active customer–retailer interaction, while providing the service and after-service delivery, providing solution to the problems of customers, supporting secure and efficient transaction process, and thereby improving the satisfaction of consumers.
Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model
Published in Behaviour & Information Technology, 2018
The Internet and networks, as the backbone for modern communications, transformed the world into ubiquitous connectivity; that is, anytime, anywhere, access is always available to the digital network and digital services (Al-Gahtani 2016). The evolution (and revolution) in ICT that recently fuelled remarkable economic and social changes will only pick up the pace as we apply managerial interventions and controls for better ICT acceptance and assimilation (Al-Gahtani 2016). E-service is a web-based service delivered through the Internet. An e-service operation is one where all or part of the interaction between the service provider and the customer is conducted through the Internet (Taherdoost et al. 2012). E-service includes two main long-term trends, which are switching economy from goods to services and the massive information economy together with electronic networks (Taherdoost, Sahibuddin, and Jalaliyoon 2014a).
Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia
Published in Journal of Decision Systems, 2021
This study is developed in the context of Saudi Arabia. The choice of this market is mainly based on two reasons. First, Saudi Arabia is among the top emerging countries engaged in making huge investments over the past few years, primarily to develop and modernise services across different sectors of the economy (Jehan & Ansari, 2018). Among these sectors, banking services are witnessing significant improvements through their diversification and digitalisation (Al Haliq & AlMuhirat, 2016; Jehan & Ansari, 2018). In fact, e-services are envisaged as the main service pillar in Saudi banks, driven by their ability to improve speed, performance, productivity, and facilitated by sufficiently developed infrastructure (high internet diffusion, availability of devices) and strong purchasing power of Saudi customers (Alkhaldi, 2016). Totally, there are 30 banks in Saudi Arabia, comprising 13 local banks and 17 branches of foreign banks, all providing various e-banking services for individual and business customers. Essentially, e-services facilitate online banking, debit card services, electronic alerts, mobile banking, fund transfer services, point-of-sale banking, account balance inquiries, bill payments, transfers between accounts, interest and exchange rates, applications for credit facilities, and account statements. The high number of banks and the multiplicity of e-services offered reflect the strong competition in the Saudi banking sector. Thus, attracting, developing and, maintaining robust relationships with clients present Saudi banking institutions an additional and serious challenge. Hence, scientific research about the motives of e-loyalty should be meaningful for banking policymakers. Second, although there are continuous improvements and innovations in e-banking services in Saudi Arabia, especially during the past few years (Al Haliq & AlMuhirat, 2016), assessing customers’ behaviour towards these changes has not formed the objective of investigations from a marketing perspective (Jehan & Ansari, 2018). Therefore, it seems interesting and worthwhile to lead a research work in this context and assess customer trust, satisfaction, and loyalty towards multiple e-banking services offered in Saudi market.