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Organization Privacy
Published in G. K. Awari, Sarvesh V. Warjurkar, Ethics in Information Technology, 2022
G. K. Awari, Sarvesh V. Warjurkar
Consumer privacy, also known as customer privacy, refers to how confidential personal information collected by users is handled and protected during daily transactions. User data protection has become an increasing concern as the Internet has developed into a commercial medium.
Online Privacy Policy Disclosure: An Empirical Investigation
Published in Journal of Computer Information Systems, 2023
To mitigate consumers’ privacy concerns and improve their trust, organizations often delineate their privacy practices in online privacy policies. Such policy documents are an important source for consumers to learn what are in companies’ privacy policies, what are their rights, and what actions are taken by companies to protect data collected from them. Governments and regulators around the world have also taken steps to protect the privacy of consumers. Some privacy regulations, such as European Union’s (EU) General Data Protection Regulation (GDPR)7 and California Consumer Privacy Act (CCPA)8 include provisions that require companies to disclose their privacy practices. All privacy regulations in general require the disclosure of privacy or information-sharing practices to customers, following the Federal Trade Commission’s (FTC) Fair Information Practices (FIP) principles. FIP principles delineate a company’s privacy practices in five categories: notice/awareness, choice/consent, access/participation, security/integrity, and enforcement/redress.9–12 Although most companies, regulated or not, have posted privacy policies online, their adherence to FIP principles may vary widely.13–15
Online Privacy Breaches, Offline Consequences: Construction and Validation of the Concerns with the Protection of Informational Privacy Scale
Published in International Journal of Human–Computer Interaction, 2020
Eric Durnell, Karynna Okabe-Miyamoto, Ryan T. Howell, Martin Zizi
The Internet is the primary environment for informational privacy, as this is where most information is transferred, collected, and stored. Privacy concerns are inherent to the process of using the Internet because users’ personal information is continuously shared, both passively and actively, as users browse. For example, automated recommender systems, or cookies, are designed for tracking and recording frequently visited websites. That information is typically used to generate suggested search results and can be sold to corporations for creating targeted ads. But the same data can also be easily accessed or even hacked when a breach of security occurs. Because of the ubiquity of online data-sharing, most research around privacy concerns has tended to focus on users’ attitudes about how their personal information is acquired, stored, and used by companies and organizations (Wang et al., 2020). As a result, extensive measures, including legislation, have been undertaken to protect private information, such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Ultimately, as Proctor et al. (2008) argue, “issues relating to consumer privacy and the privacy policies of organizations are of vital concern to persons interacting with the Web.”