Journal customer services

Ordering

How do I order on behalf of my institutional library?

If you are a representative of your institution’s library, we are happy to accept orders directly from you or via your approved consortium or subscription agent.

We offer a range of purchase options for your library, details of which are available Explore our journal solutions.

How do I order on behalf of my business or government department?

Our sales team are on hand to work with you and can tailor our products to meet your needs. For details of some of the available options, and how to get in touch, please visit the Taylor & Francis Librarian Resources website.

How do I order a personal subscription?

Personal subscribers can place orders directly online at www.tandfonline.com, by finding the journal to which you want to subscribe and clicking the ‘subscribe’ button. For further instructions on how to place your personal order online, please Access help on purchasing a subscription

Please note, Personal subscribers may purchase a maximum of 4 subscriptions per year, within the same subject area. Subscriptions purchased at the personal rate are strictly for personal, non-commercial use only. The reselling of personal subscriptions is strictly prohibited. Personal subscriptions may be purchased with either a personal check or credit card or via BACS/Wire transfer and must be received at a personal (private) address. Proof of personal status may be requested.

Subscriptions are payable in advance and all rates include postage and excludes import duties and local/national sales taxes where applicable. Subscribers are requested to send payment with their order whenever possible. Issues will only be sent on receipt of payment. Subscriptions are entered on an annual basis – January to December.

How do I purchase a Single Issue?

For instructions on how you can purchase both online and print versions of a single issue please Access help on purchasing an issue.

Online Single-Issue purchases are strictly for personal, non-commercial use only. The reselling of Single-Issue purchases is strictly prohibited. Single-Issue’s may be purchased with either a personal check or credit card or via BACS/Wire transfer and must be received at a personal (private) address. Proof of personal status may be requested.

If an institution would like to fund a Single-Issue purchase for somebody within the institution, the personal customer should purchase the Single Issue directly and get reimbursed by their institution. As this product is for personal use only, we are unable to remove VAT from these orders.

How do I purchase an Individual Article?

If the journal is available online, you will be able to purchase access to the online article by visiting www.tandfonline.com.

Article purchases are strictly for personal, non-commercial use only. The reselling of Article’s is strictly prohibited. Single-Issue’s may be purchased with either a personal check or credit card or via BACS/Wire transfer and must be received at a personal (private) address. Proof of personal status may be requested.

If an institution would like to fund an article purchase for somebody within the institution, the personal customer should purchase the article directly and get reimbursed by their institution. As this product is for personal use only, we are unable to remove VAT from these orders.

If the journal is not available online, the following resources may be able to offer you a document delivery service:

• The US Library of Congress
• The British Library

How do I order print copies of Back Sets, Back Volumes and Back Issues?

Taylor & Francis can supply back issues for most of our content. You can place your order Contact our support team.

Please include the following details with your order:

• Billing party name, address, and contact details. 
• Shipping party name, address, and contact details. 
• End-user information. 
• Your order reference number.
• The journal title, volume, and issue number.
• The quantity of each issue.
• Whether or not courier delivery is required.

Kindly note, courier deliveries cannot be made to a P.O. Box address, and it is essential to include the contact number and email address of the shipping party.

How do I renew my subscription?

We will send you renewal reminders each year when your subscription is due to expire. We offer a variety of simple methods to renew including a secure online payment facility. For instructions on how to renew your subscription via our renewal portal, please Access help on subscription renewal.

What currency should I use for my order?

Customers in the UK should pay in GB£ Sterling.

A Euro rate is applicable to customers from the countries listed here.

All other customers should pay in US Dollars. Where a rest of the World US Dollar (ROW USD) price is listed, it applies to customers outside North America and Mexico who would usually pay USD.

We offer lower subscription rates to residents in selected countries for a designated list of titles, where applicable the local currency will be available on our price list.

Import Duties & Taxes

Local tax will be added as applicable. For more information, please complete our online web form linked here.

All customers are liable for import duties, these are not covered within the cost of your subscription.

If you are from the European Union and are an institution, Taylor & Francis now require your EORI number. An EORI number is mandatory while submitting customs declarations for goods entering or leaving the EU. It is a fundamental requirement for customs authorities to identify and track the movement of goods, ensuring compliance with applicable regulations. Please supply us with your EORI number when placing your subscription order so that we can add this to your account.

What payment methods do you accept?

Payment can be made by Bank (Wire) Transfer, Check, Credit Card (Mastercard, Eurocard, Visa or American Express), International Money Orders (UK), Direct Debit or National Giro (551 3057). All payments should be made to Taylor & Francis. Sterling checks should be drawn on a UK Bank Account and US Dollar checks should be drawn on a US Bank Account.

Trials

How do I view a Sample Copy?

Our journals have a free online sample copy available for download via a link on the alphabetical listing or on each individual journal homepage, once an issue has been published. Please note that we cannot supply specific issues as sample copies.

For instructions on how to request a sample copy, please Find out more about a journal .

Claims and cancellations

How do I cancel my subscription?

You may cancel your subscription by completing our online web form linked here.

No refunds can be made after the first issue of the journal for the year has been despatched for print subscriptions or after the 28th February (current year) for both online only and print and online subscriptions.

How do I claim for a missing issue?

For Institution subscribers, claims for issues not received should be made in writing and within 6 months of publication, or since the last valid claim, whichever was most recent. 

For Personal subscribers or Society members, claims for issues not received should be made in writing and within 12 months of publication, or since the last valid claim, whichever was most recent. 

To claim, please complete our online web form linked here. Please include the full title of the journal you are missing, the year, volume and issue number. Also, your full name, address and customer account/order number.

Please use table below for estimated delivery times: 

Region of the Destination	Standard Shipping Days
Americas	50
Africa	60
Asia	50
Europe	30
Middle East	40
Oceania	50

Despatch

Do I need to pay extra for postage for my print journal?

All subscription rates include postage.

How is my print journal distributed?

Journals produced in the UK and Europe are sent by air to the US, Canada, Mexico, India, Japan and Australasia, and by surface mail to all other countries. Journals produced in the USA are sent by air to Europe, India, Japan and Australasia and by surface mail to all other countries.

Online access

How do I access my personal or society subscription online?

Online access to journal content is available via Taylor & Francis Online. If your personal subscription includes online access, you will be sent instructions on how to activate your access once your purchase has been processed. For details on how to make the most of your online access, visit the Taylor & Francis Online Help Center.

If you need help with online access, please visit our comprehensive online help section.

How do I activate my institution’s online subscription?

If you manage your institution’s online access, you will need to create an individual account on Taylor & Francis Online and have it linked to your institution’s subscriptions. For further details on how to do this, and more, please visit the Taylor & Francis Online Help Center.

What are the terms and conditions for my online access?

For institutions, please find a copy of our blank online access licence agreement View our terms and conditions of access, alternatively for personal customers our terms and conditions can be found View the tandfonline.com terms and conditions.