Whatever your query, our Customer Services team is here to help. Our dedicated team works from offices around the world to provide support to help you with your purchase and to make online access easy. Whether you’re a librarian or a researcher, a bookseller or an avid reader, we’re here to help.


If you need help, you can either browse our help pages, or get in touch using the contact details below.

Contact us

For general queries, please email [email protected]. Alternatively, please choose the relevant email address from the list below.

You may also find the answer to your query via our product-specific help pages.

Email addresses

Browse our help pages

We have tailored help pages to help you get the most from our products and online services.

Our products

Our online platforms

We also have great customer-specific resources available for: